Paula Pogmore

Network and prospect for new clients

Schedule insurance sales appointments

Discuss insurance options with client

Sign client up for life or health insurance

Follow thru with clients to ensure satisfaction

• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

• Call center environment
• Patiently and compassionately handle disputes/complaints
• One call resolution for billing inquiries
• Accurate documentation of calls
• Strategically follow phone etiquette guidelines while not sounding robotic
• Speak with insurance companies
• Conference calls
• Interpreter calls
• Process payments.

• Inbound/outbound multiline calls from robo-dialer - nationwide calls
• Update patient demographics
• Confirm insurance
• Verify insurance
• Set up payment arrangements per facility guidelines
• Process payments
• Notate patient accounts in detail
• Email multiple administrators with special patient requests
• Professionally coordinate calls with lawyers
• Provide estimates for scheduled and unscheduled surgeries

• Assists the Practice Manager with tasks that help improve quality, customer experience
• Auditor to finalize registration accounts received for the Urology department
• Assists with Clerical duties
• Supports team members and patients with billing concerns
• Answering phones scheduling appointments and triaging these calls as needed
• Pre-register patients verifying insurance and personal information is up to date
• Coordinates physician schedules and maintains patient flow