Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
I Was Best Of Belk for 3 years straight. I exceeding counter sales & was top 5 in Region.
Receptionist

Paula Buckley

West End,NC

Summary

Dynamic professional with extensive experience in customer service and sales, notably at Belk Department Store. Proven track record in enhancing customer engagement and achieving sales goals through exceptional product knowledge and effective communication. Skilled in team training and business performance analysis, fostering loyalty and repeat business.

Professional counter management expert skilled in driving sales, enhancing customer experiences, and optimizing inventory management. Strong focus on team collaboration and adaptability to evolving demands, ensuring smooth operations and consistent results. Proven leadership in training staff, resolving customer issues, and implementing strategic initiatives. Reliable, results-driven, and prepared to elevate store performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Counter Manager

Belk Department Store
03.2017 - 08.2025
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Achieved sales goals through effective communication and demonstration of products.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Assisted in the recruitment, training, and supervision of new employees, contributing to team success.

Teller/Banker/Vault & ATM Sole Costudian

BB&T Now Truist
02.2015 - 01.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Opened, closed, and updated accounts for customers.
  • Managed high-value accounts, ensuring personalized service that resulted in maintained balances and satisfied clients.

Education

Cosmetologist - Cosmetology

Cerritos College
Norwalk, CA
01.1991 - 04.1994

General

Whittier High
Whittier, CA
1986.09 - 1990.06

Skills

  • Customer Service
  • Customer Engagement
  • Product knowledge
  • Goal setting
  • Team Training
  • Problem-solving abilities
  • Decision-making
  • Professional and courteous
  • Customer assistance
  • Customer engagement
  • Excellent attention to detail

Accomplishments

As Counter Manager I achieved the counter goals. I kept counter's sales above and beyond the benchmark's. I also exceed in Special Event's and Gift With Purchases Goals. I personally brought in over $250,000.00 in sales last physical year.

Timeline

Counter Manager

Belk Department Store
03.2017 - 08.2025

Teller/Banker/Vault & ATM Sole Costudian

BB&T Now Truist
02.2015 - 01.2017

Cosmetologist - Cosmetology

Cerritos College
01.1991 - 04.1994

General

Whittier High
1986.09 - 1990.06

I Was Best Of Belk for 3 years straight. I exceeding counter sales & was top 5 in Region.

Best of Belk included making individual goals. This involved making Credit Goals, Email Captures and App Downloads. Counter's had yearly, monthly and weekly goals to meet. My counter and myself exceeded this expectation which put my counter to the top 5 counter's in the Region. I personally brought in over $250,000.00 in sales just last fiscal year.