Overview
Work History
Education
Skills
Timeline

Paula Buffkin

Nichols,SC

Overview

21
21
years of professional experience

Work History

Front End Team Member

Walmart
06.2023 - 04.2024
  • Troubleshot production issues efficiently while minimizing downtime, quickly resolving complex bugs related to front-end functionality or performance problems.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end components with back-end systems.
  • Conducted regular code reviews to maintain high-quality code standards within the team, identifying areas for improvement or optimization.
  • Improved site accessibility, ensuring compliance with WCAG guidelines and ADA standards.

Call Agent

Fleet Mortgage
04.2010 - 11.2016
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Streamlined processes for improved efficiency, leading to shorter wait times for customers.
  • Continuously expanded product knowledge through training sessions and self-directed learning efforts.

Call Center Representative

Nielsen
07.2003 - 02.2010
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

General -

Mullins.High School, Mullins, SC
06.1996

Skills

  • SEO best practices
  • Reactjs experience
  • Adaptability to Change
  • Bootstrap framework

Timeline

Front End Team Member - Walmart
06.2023 - 04.2024
Call Agent - Fleet Mortgage
04.2010 - 11.2016
Call Center Representative - Nielsen
07.2003 - 02.2010
Mullins.High School - General ,

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Paula Buffkin