Paula Bungori
Summary
To obtain a position that allows me to apply my technical skills and customer service experience to be part of a successful organization. Seasoned Customer Associate with 25 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
34
34
years of professional experience
Work History
Customer Service Associate
Cyprexx Services
01.2016 - 01.2021
- Cyprexx Services is a (REO) Company
- Real Estate Owned isresponsible for all maintenance on foreclosed homes so they can besold
- I interacted daily with vendors in the process of obtaining bidsto complete any maintenance work needed in our inventory
- Oncemaintenance all maintenance was completed homes were sold
- Iwas responsible for at least 10 vendors per state
- I was responsiblefor 10 states
- I also did the recruiting for those states as well.
Advantage Rent A Car
01.2013 - 01.2014
- Greet customers and process rentals in a professional andtimely manner
- Sell optional services, vehicle upgrades and other services
- Maintain a personal sales goal on a monthly basis and helpmaintain team goals
- Open and close location when needed.
Sales Representative
Rapid Refill
01.2012 - 01.2013
- Business to business sales
- Cold calls and Door to Door sales
- Prepare quotes and educate customers on products
- Prepare all paperwork and maintain proper inventories for allcurrent customers.
Signal Leakage Technician
Brighthouse
01.2010 - 01.2012
- Do quarterly ride-out of plant and upload date to the LAWwebsite
- Maintain proper paperwork and reports for all leaks repaired
- Use ACSR, Bentley Maps, Unified, and Tech Net to assistcustomer information, plant design, customer equipmentmonitoring, and technician daily logs
- Maintain proper equipment inventory and restock whenneeded.
Quality Assurance Technician
Brighthouse Network
01.2003 - 01.2010
- Identify and correct irregularities and deficiencies in the cableplant
- Identify and illuminate illegal activities
- Perform quality checks for both contractors and servicestechnicians, according to Time Warner Specifications andmaintain proper paperwork.
Field Inspector I & II
01.2002 - 01.2010
- Brighthouse Network's proficient in all phases of installation and to coordinate,inspect, verify and assist in daily activities
- Participate in quarterly ride-out of cable plant
- Analyze, locate, diagnose, and repair all leaks over 20uV/Mfrom tap to customer residence
- Daily use of meters, and system maps to help analyze,diagnose, locate and repair plant problems
- Supervise four employees in department for two years
- Maintain monthly reports and report to Department Manager
- Maintain quarterly reports for F.C.C
- Public Inspection files.
Senior Dispatcher
Jones Intercable
01.1987 - 01.2002
- Daily routing of service calls
- Monitor system outages and dispatch Maintenance Technician for repairs
- Maintain accurate radio logs and technician resolution codes
- Call customers to verify appointments and verify services after an outage.
Education
No Degree - Education
Limestone College
Gaffney, South Carolina05.1979
No Degree - Education
Harford Community College
Bel Air05.1978
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Quality Assurance
- Customer Service and Assistance
- Selling Skills
- Safe Work Practices
Timeline
Customer Service Associate
Cyprexx Services
01.2016 - 01.2021
Advantage Rent A Car
01.2013 - 01.2014
Sales Representative
Rapid Refill
01.2012 - 01.2013
Signal Leakage Technician
Brighthouse
01.2010 - 01.2012
Quality Assurance Technician
Brighthouse Network
01.2003 - 01.2010
Field Inspector I & II
01.2002 - 01.2010
Senior Dispatcher
Jones Intercable
01.1987 - 01.2002
No Degree - Education
Limestone College
No Degree - Education
Harford Community College
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