Paula Burton

• Facilitated and oversaw the development and execution of a comprehensive product strategy, aligning initiatives with company goals and market trends.
• Worked with Product Managers across various industries to ensure consistency and collaborative achievement. Reviewed and advised on product lifecycle, PM ideation, development, launch, and sales messaging for a portfolio of products, driving continuous innovation.
• Facilitated high-performing teams of product managers, designers, and cross-functional stakeholders, fostering a collaborative, customer-centric, and agile environment.
• Defined product roadmaps, ensuring prioritization of initiatives based on customer needs, business objectives, and market data.
• Worked with PMO Leads to track KPIs, OKRs, and product performance, driving accountability and improvements both pre and post product lifecycle to optimize Infor success, customer feedback, satisfaction, and business impact.
• Championed the adoption of modern product management practices (e.g., agile methodologies, iterative development) to streamline processes and enhance operational efficiency. Acted as the key liaison across departments (engineering, marketing, sales, and customer success), ensuring alignment and seamless execution of product initiatives.

• Spearhead the development of data-driven product strategies for Insights and Analytics products focused on C-Suite executive members, leveraging competitive insights, market research, and advanced analytics to inform product roadmaps and optimize performance.
• Lead cross-functional collaboration with product management, engineering, marketing, and sales teams to track performance, and prioritize development based on data-driven insights.
• Build and manage prototypes for new product concepts, ensuring alignment with customer needs, business goals, and market trends, and driving innovation within the product portfolio.
• Administer Sales IQ tools and platforms to enhance the sales team's understanding of product performance, customer behavior, and market trends, supporting effective decision-making and sales enablement.
• Drive sales enablement initiatives by creating and delivering educational content, product messaging, and training materials to ensure internal teams and customers are well-equipped to communicate the value of Insights and Analytics products.
• Develop competitive analysis frameworks to continuously monitor industry trends, identify emerging threats, and refine product positioning to maintain a competitive edge in the market.
• Oversee A/B testing, cohort analysis, and customer feedback loops to drive continuous product optimization, improve user engagement, and ensure products are meeting market demands.
• Manage and mentor key team members, ensuring they have the resources, tools, and strategic guidance to deliver actionable insights, facilitate data-driven decisions, and support product development efforts.

• Partner with sales teams to understand client needs and deliver tailored solutions through expert presentations, demos, and technical proposals.
• Lead discovery calls and technical workshops, analyzing customer requirements to design and recommend best-fit solutions, while addressing complex business challenges.
• Develop and deliver customized product demonstrations, highlighting features, benefits, and value propositions, to drive customer engagement and sales conversion.
• Collaborate with product management and engineering teams to ensure proposed solutions align with customer needs and product capabilities, providing feedback to inform product roadmaps.
• Drive the technical sales process by responding to RFPs, RFIs, and creating detailed technical documentation, including system architecture diagrams, integrations, and deployment plans.
• Build and maintain relationships with key stakeholders, including technical and business decision-makers, fostering trust and ensuring alignment throughout the sales cycle.
• Provide training and support to sales teams on product capabilities, messaging, and competitive differentiators, ensuring effective positioning in the marketplace.
• Conduct competitive analysis and market research to stay ahead of industry trends and ensure solutions are differentiated and optimized for customer success.
• Support post-sales handoff and ensure smooth implementation by providing technical guidance and troubleshooting during the onboarding and deployment phases.

• As a Senior Solution Consultant, Presales, partnered with sales teams to understand customer needs and deliver tailored solutions through expert presentations, technical demos, and proposals.
• Led discovery calls and workshops, analyzing requirements to recommend the best-fit solutions, while collaborating with product management and engineering to ensure alignment with product capabilities.
• Responded to RFPs, created technical documentation, and developed system architecture diagrams, guiding the technical sales process.
• Delivered training to sales teams on product features, competitive positioning, and market differentiators, while maintaining strong relationships with key stakeholders throughout the sales cycle.
• Conducted market research and competitive analysis to stay ahead of industry trends and supported post-sales handoff, ensuring smooth implementation and providing technical guidance as needed.

• Manage BI resources for the northeast region and collaborate with QueBIT principals to build the business intelligence practice.
• Work closely with internal teams, consultants, sales, and customers to develop effective solutions and ensure success.
• Lead business development, pre-sales engagements, and demo environment management to drive license and service revenue.
• Mentor teams on system solutions, including data warehousing, modeling, reporting, and processes, while advising on Business Analytics strategies.
• Forge partnerships to drive revenue, contribute to sales strategy, deliver new hire training, and oversee the completion of RFI and statement of services documentation.

• Oversee all technical services and support operations, ensuring the delivery of high-quality solutions to clients while optimizing customer satisfaction and retention.
• Lead business development efforts, identifying and pursuing new opportunities to drive revenue and expand market presence.
• Manage cross-functional teams to deliver seamless integration of services, technical support, and customer success strategies.
• Foster strong relationships with key clients, acting as a trusted advisor to address their business challenges with tailored solutions.
• Spearhead sales and pre-sales engagements, supporting the technical aspects of proposals and driving the sales pipeline. Develop and execute strategic plans to enhance service offerings, improve operational efficiencies, and maintain a competitive edge in the market.
• Provide leadership and mentorship to senior managers and technical teams, ensuring continuous professional development and alignment with company goals.

Technical Account Manager (TAM)

Managed client relationships by acting as a trusted advisor, ensuring the successful implementation and ongoing optimization of technical solutions. I collaborate with sales and product teams to identify business opportunities, proactively monitor account health, and resolve any technical issues. Additionally, I deliver training, guidance on best practices, and work to exceed client expectations, ensuring performance metrics and SLAs are met.

Solution.

SME - Financial Industry

Leveraged knowledge of financial solutions and industry regulations to consult with clients and help integrate technology into their operations. I designed and implement customized financial technology solutions via prototypes, ensuring compliance with standards and aligning with business goals. I also provide training and ongoing support, identifying opportunities to drive efficiency and profitability, while addressing the unique challenges of small and medium-sized financial enterprises

Solution Engineer

Collaborated with clients, sales teams, and product managers to design tailored technical solutions that meet business needs. I lead product demos, conduct technical assessments, and build proofs of concept, ensuring seamless integration of solutions. I work closely with engineering teams to resolve complex issues, gather client feedback, and improve product functionality, supporting both pre-sales and post-sales activities.