- Participating in local clean-up initiatives
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Gardening
- Crafting and DIY Projects
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Foster Care Parenting
Paula Busch
St. Mary's ,AK
Summary
Dynamic leader with a proven track record at Yukon Kuskokwim Health Corporation, adept in operations management and team leadership. Excelled in enhancing performance outcomes and fostering employee accountability. Skilled in data management and problem-solving, achieving significant improvements in workflow efficiency. Passionate about staff development and maintaining compliance, consistently delivering high-quality results.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Interim Operations Manager
Yukon Kuskokwim Health Corporation
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interacted well with customers to build connections and nurture relationships.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Clinical Laboratory Assistant
Yukon Kuskokwim Health Corporation
08.2016 - 03.2024
- Maintained inventory of laboratory supplies, ensuring uninterrupted operations and efficient workflow management.
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Contributed to a positive work environment through effective communication and teamwork across all laboratory personnel.
- Ensured a safe working environment through strict adherence to safety protocols and routine equipment maintenance checks.
- Completed laboratory operations reports and submitted to public health departments and other healthcare authorities.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Collaborated with cross-functional teams to improve overall patient care and clinical outcomes.
- Implemented quality control measures, resulting in consistently high-quality test results and fewer errors or retests required.
- Reduced test turnaround time via strategic multitasking.
- Monitored daily temperature logs for proper storage of samples as per regulatory requirements, safeguarding the integrity of specimens.
- Provided timely and accurate test results, aiding physicians in making informed treatment decisions.
- Reduced turnaround times for test results by optimizing laboratory workflows and equipment utilization.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Documented and verified patient information using laboratory information system.
- Removed samples of materials following good practices to achieve accurate test results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Conducted wide range of laboratory tests and recorded results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Minimized errors throughout pre-analytic, analytic and post-analytic processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Arts - Business Management
Charter College
Anchorage Alaska09-2025
No Degree - Certified Medical Assistant
Alaska Career College
Anchorage AK04-2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Employee relations and conflict resolution
- Decision-making
- Staff management
- Policies and procedures implementation
- Employee motivation
- Staff development
- MS office
Certification
- AK Driver's License
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
Interests
Timeline
Interim Operations Manager
Yukon Kuskokwim Health Corporation
03.2024 - Current
Clinical Laboratory Assistant
Yukon Kuskokwim Health Corporation
08.2016 - 03.2024
- AK Driver's License
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
Associate of Arts - Business Management
Charter College
No Degree - Certified Medical Assistant
Alaska Career College
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