Paula Cage
Bowie,MD
Summary
Hospitality Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Dining
Celebration Villa at Manresa
Annapolis, MD
02.2023 - Current
- Developed policies and procedures surrounding nutritional care of 170 residents as well as managed weekly orders, supplies, and equipment
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided exceptional customer service to improve resident satisfaction by 6%
- Reduced weekly expenditures by 20% through detailed and accurate inventory management to stay under budget.
- Developed strategies to increase customer satisfaction and loyalty.
- Negotiated contracts with vendors to ensure competitive pricing on food products and services.
Dining and Catering Director
Baywoods of Annapolis
Annapolis, MD
02.2022 - 02.2023
- Developed and implemented catering policies, procedures, and standards.
- Created marketing campaigns to promote special events or services related to catering operations.
- Established relationships with clients through excellent customer service practices.
- Provided guidance on menu selections, buffet layout design, table settings, decorations.
- Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Maximized efficiency and product availability by 14% through Excel food supply purchasing documentation
- Maintained dietary documentation of residents, ensuring all dietary restrictions and need are adhered to in order to improve health outcomes.
- Supervised and trained staff on proper food handling techniques and safety regulations.
Dining Director of Food and Nutritional Services.
Collingswood Rehabilitation and Healthcare
Rockville, MD
10.2021 - 02.2022
- Developed and managed expense budget of $15,000 while actively reducing expenses by 10% to maintain fiscal responsibility
- Composed individualized meal plans that aligned to age, gender, diagnosis, cultural and religious backgrounds to improve resident satisfaction by 15%
- Established advanced food supply purchasing spreadsheets to maximize efficiency and product availability.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Nutritional Coordinator
Ollie Steele Burden Manor
Baton Rouge, LA
09.2019 - 10.2021
- Maintains appropriate documentation in resident medical records, participates in resident care planning to ensure all dietary restrictions and needs are adhered to
- Supervised a kitchen staff of 12 to support logistical challenges
- Analyzed resident experience, desires, and dietary nutrition goals to develop 4-week menu plan for facility as a whole as well as individualized meal plans for residents with specific dietary concerns.
Dietary/Housekeeping Manager
Garden View Assisted Living
Baton Rouge, LA
11.2015 - 03.2019
- Managed $100,000+ budget and directs cost control system; prepares and submits departmental budget to administrator on monthly basis
- Oversaw the daily operations of the community’s dining areas to exceed or meet Five Star hospitality and service standards
- Developed work assignments for all dietary team members assigning specific jobs on rotating bi-weekly schedule, spot checking work to ensure compliance with state/federal sanitation and health codes.
Education
Medical Office / Billing and Coding -
MTCBR
01.2020
Bachelors of Science in Nutrition -
Southern University A&M College
12.1995
Skills
- Team Building and Leadership
- Employee Training and Development
- Special Dietary Requirements
- Special Diets
- Performance Improvement
- Quality Assurance
- Payroll Administration
- Supply Ordering and Management
- Teamwork and Collaboration
- Employee Performance Evaluations
Certification
- ServeSafe, #16934450 EX 2023
- Food Safety Certification, #48505 EX 2023
References
References available upon request.
Timeline
Director of Dining
Celebration Villa at Manresa
02.2023 - Current
Dining and Catering Director
Baywoods of Annapolis
02.2022 - 02.2023
Dining Director of Food and Nutritional Services.
Collingswood Rehabilitation and Healthcare
10.2021 - 02.2022
Nutritional Coordinator
Ollie Steele Burden Manor
09.2019 - 10.2021
Dietary/Housekeeping Manager
Garden View Assisted Living
11.2015 - 03.2019
Medical Office / Billing and Coding -
MTCBR
Bachelors of Science in Nutrition -
Southern University A&M College
Similar Profiles
Isabella ZimmermanIsabella Zimmerman
Direct Care Worker at Celebration Villa of LoyalsockDirect Care Worker at Celebration Villa of Loyalsock
Jaren ColemanJaren Coleman
Life Enrichment Assistant at Celebration Villa of Nittany ValleyLife Enrichment Assistant at Celebration Villa of Nittany Valley
Jamie ForsheeJamie Forshee
Caregiver at Celebration Villa of York | Priority Life CareCaregiver at Celebration Villa of York | Priority Life Care