Paula Canary
Saratoga Springs,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
School Custodian
Saratoga Springs City School District
Saratoga Springs, NY
04.2023 - Current
- Maintained cleanliness and sanitation in classrooms, hallways, and restrooms.
- Operated custodial equipment, including floor buffers and vacuum cleaners.
- Conducted regular inspections to identify maintenance needs and ensure safety standards.
- Collaborated with staff to establish efficient cleaning schedules and procedures.
- Trained new custodial staff on proper cleaning techniques and safety protocols.
- Maintained positive relationships with coworkers by providing support in their tasks and sharing knowledge about best practices in custodial work.
- Moved furniture for cleaning and set up for special events.
- Elevated customer satisfaction among faculty members who reported increased satisfaction with the cleanliness and appearance of their classrooms.
School Bus Driver
Saratoga Springs City School District
Saratoga Springs, NY
08.2021 - 04.2023
- Safely operated school buses, ensuring timely transportation for students to and from school.
- Conducted pre-trip and post-trip inspections, maintaining compliance with safety regulations.
- Managed student behavior during transit, fostering a safe and respectful environment.
- Communicated effectively with parents and school staff regarding schedules and safety concerns.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Maintained record of impeccable punctuality, ensuring that students arrived at school and home on time.
Billing Coordinator/Receptionist, Accounts Receivable
Pediatric Dentistry of Glens Falls
Glens Falls, NY
10.2005 - 08.2021
- Processed and verified insurance claims for accuracy and compliance with regulations.
- Coordinated billing cycles, ensuring timely invoicing and collections for patient accounts.
- Implemented streamlined procedures to reduce billing discrepancies and enhance efficiency.
- Trained new staff on billing systems and best practices for patient account management.
- Reviewed financial reports to identify trends and recommend improvements in revenue cycle management.
- Collaborated with dental teams to resolve billing inquiries and improve patient satisfaction rates.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Generated monthly billing and posting reports for management review.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma -
South Glens Falls High School
South Glens Falls, NY06-1992
Skills
- Punctuality
- Basic repairs
- Cleaning expertise
- Sanitation techniques
- Problem-solving
- Attention to detail
- Responsible and dependable
- Time management
- Customer service
Timeline
School Custodian
Saratoga Springs City School District
04.2023 - Current
School Bus Driver
Saratoga Springs City School District
08.2021 - 04.2023
Billing Coordinator/Receptionist, Accounts Receivable
Pediatric Dentistry of Glens Falls
10.2005 - 08.2021
High School Diploma -
South Glens Falls High School