Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paula Cantos

New Haven,CT

Summary

Dynamic and results-oriented professional with a proven track record at Dunkin' Donuts, enhancing store operations and customer experience. Excelled in problem-solving and customer service management, significantly improving efficiency and sales. Skilled in POS systems and adept at fostering positive customer relations, showcasing a blend of technical and interpersonal skills.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Dunkin' Donuts
04.2024 - 09.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Shift Supervisor

Dunkin' Donuts
06.2022 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Completed cash and credit card transactions accurately using POS software.
  • Supervised ongoing daily production phases.

Customer Service

Hospital De Solca
12.2020 - 05.2021
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference..
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

General Studies - General Studies

Unidad Educativa Cristo Rey
Portoviejo Ecuador
05.2019

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Customer Relations
  • Time Management
  • Customer Service Management
  • POS Systems
  • Display Setup
  • Goals and performance

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Dunkin' Donuts
04.2024 - 09.2024

Shift Supervisor

Dunkin' Donuts
06.2022 - 08.2023

Customer Service

Hospital De Solca
12.2020 - 05.2021

General Studies - General Studies

Unidad Educativa Cristo Rey

Similar Profiles

CREATE PROFILE
Paula Cantos