Paula Castillo-Watson
Locust Grove
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
FedEx Office
Conyers, GA
10.2023 - 11.2025
- Managed recruitment, onboarding, and training to build a high-performing team.
- Delegated daily responsibilities and monitored productivity to improve operational efficiency.
- Supported scheduling, payroll, and financial processes to ensure accuracy and compliance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Completed point of sale opening and closing procedures.
Assistant Team Leader
Popshelf
Conyers, GA
06.2021 - 10.2023
- Managed merchandising, receiving, stocking, and product rotation to support sales.
- Maintained accurate inventory through damage control, markdowns, and scanning.
- Ensured operational integrity through cashier accountability and security procedures.
- Delivered strong customer service and supported store satisfaction goals.
Associate (Data & Customer Support)
Walmart
Atlanta, GA
08.2019 - 06.2021
- Entered, updated, and verified data with high accuracy.
- Resolved discrepancies to improve data integrity and workflow efficiency.
- Provided clear written and verbal communication to support customer inquiries and internal team needs.
Education
General Educational Development -
Manhattan Night Comprehensive High School
New York, NYSkills
- Remote Work & Virtual Collaboration
- Customer Service Excellence
- Data Entry & Quality Assurance
- Team Leadership & Training
- Workflow Optimization
- Inventory & Operations Management
- Conflict Resolution
- Time Management & Prioritization
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace
- POS Systems & Inventory Tools
- Remote Communication Tools (Zoom, Teams, Slack)
- Money handling
- Decision-making , Problem- solving
Timeline
Assistant Manager
FedEx Office
10.2023 - 11.2025
Assistant Team Leader
Popshelf
06.2021 - 10.2023
Associate (Data & Customer Support)
Walmart
08.2019 - 06.2021
General Educational Development -
Manhattan Night Comprehensive High School