Paula Castro
Sheridan,WY
Summary
17 years of cleaning and housekeeping experience across multiple properties, including lodge, bunk house, bird farm, point lookout cabin, legacy cabin, Apache house, and Alkire house. Managed seasonal deep-cleaning workflows, stripping and resetting bedding and linens, completing dusting and detailing across hard-to-reach areas, and maintaining checklist-based organization. Provided consistent, positive feedback from senior leadership through reliable, high-standard guest readiness. Communicated daily priorities and escalated issues to managers to keep operations on track.
Overview
13
13
years of professional experience
Work History
Housekeeper /Building Maintenance Worker
Apache - shady lane ranch
Ucross, WY
08.2012 - 06.2025
- Sanitized bathrooms, kitchens, and high-touch surfaces to enhance guest safety and comfort.
- Cleaned bathrooms, including toilets, tubs, showers, and sinks.
- Cleaned guest rooms, ranch cabins, and common areas at Shady Lane Ranch.
- Changed linens, made beds, and replenished bathroom supplies.
- Restocked towels, toiletries, and cleaning supplies for daily operations.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped surfaces.
- Facilitated thorough cleaning by moving beds and sofas, ensuring baseboards and hidden dust were addressed.
- Managed inventory of cleaning supplies to ensure operational readiness and support daily cleaning tasks.
- Collected trash and removed waste from indoor and outdoor spaces.
- Disinfected telephones, light switches, and other frequently touched objects.
- Used cleaning chemicals according to proper guidelines.
- Applied deep-cleaning methods for areas needing additional sanitation.
- Inspected rooms and reported maintenance issues to Apache supervisors.
- Inform supervisors of maintenance issues or damage immediately.
- Completed day-to-day duties accurately and efficiently.
- Resolved guest issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Lodge Grass Highschool
Lodge Grass, MT05-1987
Skills
- Sanitation and chemical handling
- Linen and laundry management
- Laundry management
- Room inspection and quality
- Housekeeping coordination
- Floor maintenance
- Exterior cleaning
- Supply inventory and waste removal
- Kitchen equipment care
- Attention to detail and time management
- Problem solving
- Maintenance reporting
Timeline
Housekeeper /Building Maintenance Worker
Apache - shady lane ranch
08.2012 - 06.2025
High School Diploma -
Lodge Grass Highschool