Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Catalano-Eddy

Attleboro,MA

Summary

Over the years I have worked in the hospitality industry and have learned the importance of all areas of any business. As the owner/operator of the establishment I got to experience all areas on a daily basis. I feel I can bring a lot to any work place. I am comfortable troubleshooting and negotiating most situations that can only come from years of working with many different personalities. I am a patient person who is easily trained. I am willing to learn new a ways of the workforce. I take pride in being a happy person and I always listen before I react.

Overview

27
27
years of professional experience

Work History

Server

Longhorn Steakhouse
Mansfield, MA
12.2023 - Current
  • Follow health safety guidelines when preparing and serving food products.
  • Respond efficiently to guest inquiries and complaints in a professional manner.
  • Provide excellent customer service to ensure satisfaction.
  • Communicate with kitchen staff regarding customer allergies or special requests.
  • Deliver food orders promptly and courteously.
  • Collaborate with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured that each guest is served courteously, quickly, and efficiently.
  • Uphold high standards of sanitation in accordance with health department regulations.
  • Promote desserts, appetizers, and specialty drinks to optimize sales.
  • Display enthusiasm and knowledge about the restaurant's menu and products.
  • Operate POS terminals to input orders, split bills and calculate totals.
  • Develop a rapport with guests to encourage repeat business.
  • Ensure that each guest is served courteously, quickly, and efficiently.

Restaurant Owner/Operator

Table at 10 & Stella Osteria
North Attleboro, MA
09.2014 - 05.2022
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Explained goals and expectations required of trainees.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Delegated work to staff, setting priorities and goals.
  • Optimized profits by controlling food, beverage and labor costs.
  • Trained staff, facilitated staff meetings and spearheaded menu development.

Human Services Advocate

Boston Center For Youth & Families
Boston, MA
08.1997 - 09.2004
  • Attended meetings and participated in staff development training activities.
  • Identified appropriate community resources and provided referrals for services.
  • Supported applicants in completing documents with accuracy for human service programs.
  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Conducted assessments of family strengths, needs and barriers.
  • Visited clients at home to distribute community referral and resource information.
  • Handled processing of client applications and followed confidentiality procedures to keep data safe.
  • Took part in staff trainings, workshops and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
  • Established behavioral modification goals and assessed progress toward goals.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Attended hearings with victims to provide emotional support.
  • Maintained positive, compassionate and respectful environment for individuals to feel safe.

Server

Cafe Porto Bello
Boston, MA
1999 - 2010

Server

Fresh Catch Restaurant
Mansfield, MA
2011 - 2014

Education

High School Diploma -

Mount Saint Joseph Academy
Boston, MA

Skills

  • Vendor Relations
  • Problem-Solving
  • Relationship Building
  • Labor Cost Controls
  • Staff Leadership
  • Quality Assurance
  • Inventory Management
  • Problem Solving
  • Supply Ordering and Management
  • Documentation and Recordkeeping

Timeline

Server

Longhorn Steakhouse
12.2023 - Current

Restaurant Owner/Operator

Table at 10 & Stella Osteria
09.2014 - 05.2022

Human Services Advocate

Boston Center For Youth & Families
08.1997 - 09.2004

Server

Cafe Porto Bello
1999 - 2010

Server

Fresh Catch Restaurant
2011 - 2014

High School Diploma -

Mount Saint Joseph Academy

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Paula Catalano-Eddy