Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Cearbaugh

Columbia City

Summary

Customer-oriented professional with extensive experience in cash handling and policy compliance. Proven track record in enhancing customer satisfaction and operational efficiency, Recognized for building strong relationships and implementing cost-saving measures that improved service delivery.

Overview

40
40
years of professional experience

Work History

Postmaster

USPS, United States Postal Service
05.2016 - 09.2024
  • Assisted customers in determining proper postal service to align with individual needs.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Hired, trained, and evaluated performance of up to 100 employees.
  • Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
  • Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Streamlined postal operations for increased productivity through effective staff training and resource allocation.
  • Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
  • Reduced wait times for customers through efficient queue management strategies during peak hours.

Sales Service Associate

USPS, United States Postal Service
01.2006 - 05.2016
  • Accurately maintained money orders and cash with the use of a PSO system.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Enhanced customer satisfaction by addressing inquiries promptly and providing tailored solutions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.

City Letter Carrier

USPS, United States Postal Service
08.1994 - 01.2006
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Shift Leader

Pizza Hut
08.1984 - 08.1994
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Columbia City Joint High School
Columbia City, IN

Skills

  • Customer-oriented
  • Professional demeanor
  • Reliability
  • Cash handling
  • Policy compliance

Timeline

Postmaster

USPS, United States Postal Service
05.2016 - 09.2024

Sales Service Associate

USPS, United States Postal Service
01.2006 - 05.2016

City Letter Carrier

USPS, United States Postal Service
08.1994 - 01.2006

Shift Leader

Pizza Hut
08.1984 - 08.1994

Columbia City Joint High School

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Paula Cearbaugh