Paula Chapple
Retired School Teacher
Winter Haven,FL
Summary
Talented customer service bringing 3 years of call center work experience in inbound, outbound and blended environments. Maintains positive client relations and solves problems with excellent communication skills. Hardworking professional possesses knowledge of management methods and techniques.
Spent 8 years managing an office supply store and handled any customer issues to promote retention of customer care base.
Overview
35
35
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service
Live Ops
Phoenix, Arizona
01.2019 - 06.2022
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Permitted entry with escort for approved persons into secure locations.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Participated in staff meetings, special events and professional development activities.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Facilitated inter-departmental communication to effectively provide customer support.
- Resolved issues over phone with customers daily.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Communicated professionally with colleagues, freelancers and clients.
- Effective liaison between customers and internal departments.
HS Teacher
Polk County School Board
Bartow, FL
08.2010 - 01.2019
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Fostered team collaboration between students through group projects.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Maintained system required passing rate for years.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Incorporated multiple types of teaching strategies into classroom.
- Piloted program to address proposed state subject area competencies and standards.
Substitute Teacher
Polk County School Board
Bartow, FL
01.2006 - 06.2010
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Reservations Manager
Hammondell Campsites
Winter Haven, FL
12.2004 - 11.2006
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Provided customers with information about availability and pricing.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Resolved various issues and discrepancies for customers.
- Handled reservations and answered questions from interested patrons
- Worked closely with front desk to achieve full occupancy of property.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
ER Technician
Upper Connecticut Valley Hospital
Colebrook, NH
01.1994 - 06.2003
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing
- Assisted with resuscitation, CPR and emergency airway procedures
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care
- Inserted peripheral IVs and administered non-medication IV fluids
- Liaised between nurses, physicians, patients and visitors
- Worked with nurses to assess patients and prepare for tests and procedures
- Applied orthopedic devices like traction and OCL splints
- Carried out phlebotomy procedures and watched for adverse reactions
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency
- Assisted doctors with examinations of patients by taking vital signs and drawing blood
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs
- Utilized hospital beds and wheelchairs to transport patients throughout hospital
- Decontaminated and sanitized all equipment, instruments and supplies
- Measured and fit crutches and canes, instructing patients on proper use of support devices
- Facilitated transfer of patients throughout medical facility and between departments
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response
- Safely transported patients by wheelchair, stretcher or bed to other units
- Quickly responded to codes and cardiac monitor alarms
Officer Manager/Sales Associate
Colebrook Office Supply
Colebrook, NH
01.1985 - 02.1992
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Business
Community College of Vermot
Montpelier, Vermont 09.1984 - 06.1985
Associate of Science - Social Services
Community College of New Hampshire
Berlin, NH 09.1992 - 05.1994
Bachelor of Arts - Education
WGU
Salt Lake City, UT 03.2006 - 12.2009
Skills
Relationship building and management
Accounting systems and software
80 WPM typing speed
Cash Handling
MS Office
Excellent Communication
Self-Motivated
Teamwork and Collaboration
Organization and Time Management
Timeline
Customer Service
Live Ops
01.2019 - 06.2022
HS Teacher
Polk County School Board
08.2010 - 01.2019
Bachelor of Arts - Education
WGU
03.2006 - 12.2009
Substitute Teacher
Polk County School Board
01.2006 - 06.2010
Reservations Manager
Hammondell Campsites
12.2004 - 11.2006
ER Technician
Upper Connecticut Valley Hospital
01.1994 - 06.2003
Associate of Science - Social Services
Community College of New Hampshire
09.1992 - 05.1994
Officer Manager/Sales Associate
Colebrook Office Supply
01.1985 - 02.1992
Business
Community College of Vermot
09.1984 - 06.1985