Paula Choiniere
North Chesterfield,State
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Provider Services Representative
Cigna Health Care
04.2023 - Current
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Manager/Photographer/Sale Representative
Prestige Studios/Lifetouch Inc
08.2000 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
GED -
Jefferson Area Sr High School
Jefferson, OH06.1986
Skills
- Medicare and Medicaid knowledge
- HIPAA Compliance
- Healthcare Industry Knowledge
- Goal-oriented mindset
- Call center experience
- Insurance Verification
- Provider Relations
- Calm and Professional Under Pressure
- Computer Skills
- Relationship Building
- Microsoft Office
- Product and service knowledge
- Policies and Procedures Adherence
- Medical terminology knowledge
- Call Documentation
- Service standard compliance
Timeline
Provider Services Representative
Cigna Health Care
04.2023 - Current
Manager/Photographer/Sale Representative
Prestige Studios/Lifetouch Inc
08.2000 - 04.2023
GED -
Jefferson Area Sr High School
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