Paula Christle
Greenfield,IN
Summary
Dynamic and results-oriented Practice Manager with extensive experience in overseeing the operations of healthcare facilities. Proven ability to manager staff, coordinate patient care, and improve efficiency while maintaining high standards of patient satisfaction. Strong background in financial management, including budgeting and revenue cycle management. Adept at developing and implementing policies and procedures that enhance operational effectiveness. Excellent communication and interpersonal skills, fostering a collaborative work environment. Committed to continuous improvement and professional development. Experienced in managing diverse teams and facilitating positive outcomes in challenging environments.
Overview
29
29
years of professional experience
Work History
Practice Manager
IU Health and IU Health Physicians
05.2022 - Current
- Promoted from Senior Administrative Assistant to Practice Manager of IU Health Physicians General Surgery/Bariatric Clinic.
- Facilitate day-to-day clinic operations, including clinic needs, surgeon needs, and staffing, as well as the management of twenty-one employees, collaborating with patients, problem-solving issues, and having difficult conversations when deemed not a candidate for bariatric surgery.
- Manage the surgeons' schedules to ensure they are staffed appropriately, and mitigate solutions if changes are needed.
- Create spreadsheets and documents to follow patients through our program, including streamlining and developing new processes to help improve our program and the patients' experience.
- Manage payroll, leave, and coverages.
- Conduct performance reviews, set goals, and manage payroll.
- Conduct interviews for open positions, and provide training to all new hires.
- Assist with computer issues within our team, as well as with other offices within our division.
- Mitigate complaints and items with Risk Management to ensure the best possible outcome for all involved.
- Created and fostered team-building activities, such as volunteering at parks as a team to work together, building Habitat for Humanity houses, and in-clinic activities such as secret pals and prizes for daily challenges.
- When IUH was not hosting holiday parties, I collaborated with my surgeons to pitch in to create a fun off-campus celebration for the team.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Senior Administrative Executive Assistant-General Surgery
IU Health and IU Health Physicians
07.2013 - 05.2022
- Upon transferring to General Surgery, I received full support from the general/bariatric surgeon as his administrative assistant.
- Schedule all patient appointments, surgeries, pre-admission testing, follow-up appointments, and new patients, as well as ensuring all paperwork and images are received.
- Schedule various tests requested, including CT scans, UGIs, labs, ultrasounds, etc.
- Complete FMLA paperwork, along with working with all patients on the phone, to ensure patients are scheduled appropriately and in a timely manner.
- Pre-certify all insurances for surgical procedures, inpatient, and outpatient.
- Take care of the doctor’s calendar and meetings as well.
- In August 2016, I advanced to his Executive Assistant as he took the position of Chief of Surgery within IU.
- I took on more administrative responsibilities along with the change, including scheduling reviews for over 60 surgeons, managing all meetings, reserving rooms, and taking over the Bariatric Fellowship and recruitment program.
- Train new assistants in the processes, and help with any questions they may have regarding scheduling.
- This requires diligence, multitasking, organization, and the ability to prioritize.
- Reviewed incoming emails, correspondences, reports and other documents to prioritize matters requiring immediate attention.
Executive Assistant- Riley Neurology
IU Health and IU Health Physicians
Indianapolis, IN
12.2010 - 07.2013
- Work in both Cerner and IDX.
- Schedule all EEGs, evoke potentials, and surgeries (needing neuro monitoring and ensuring a tech is available to cover) for Riley, and IU, also coordinating with other appointments when possible.
- Schedule all video EEGs for Riley, IU, and Methodist Hospital, and ensure all paperwork is received to complete testing and approval.
- Schedule all pre-surgical testing for all temporal lobectomy patients, including 3T-MRI’s, PET scans, Wada’s, visual fields, neuropsych testing, video EEGs, and surgery consults.
- Pre-certify with insurance to ensure approval as well.
- Answer all phone calls for incoming calls from patients and doctors' offices.
- Create documents for the manager as needed, schedule meetings, interviews, and book conference rooms.
- Facilitated upkeep of the fax and copy machines.
- I made work schedules for all the EEG techs, took care of PTO requests, and Kronos for everyone as well.
- I took care of the manager’s calendar and meetings.
- Managed office supplies inventory and placed orders when necessary.
Customer Service Analyst/ Outreach Coordinator and Administrative Asst.
Indiana State Teachers Retirement Fund
08.2009 - 12.2010
- Worked on the tax project for retired teachers of Indiana.
- Processing W-4P tax forms in Siris.
- Answering phone calls for members and solving issues related to their tax withholdings.
- Update new member files in the Siris system.
- The tax project ended, and management asked me to stay on staff as Outreach Coordinator. I collaborated with all schools in the state of Indiana, scheduling seminars and one-on-one appointments.
- Set up the calendar and all the specialists' travel.
Executive Assistant
Ozark Fitness Centers & The Tan Company
Springfield, USA
11.2006 - 05.2009
- Managed the phone system, emails, website, and ordering of office supplies.
- Distribute mail and courier packets daily.
- Daily reports and deposits for both companies.
- Typed letters and created documents as needed for the president.
- EFT drafts monthly for The Tan Company.
- Reconciliations of bank accounts and work with the cash flow.
- Created Excel spreadsheets to develop daily number worksheets.
- Input invoices into Certiflex (accounts payable system), process bad debts, and post commissions.
- Troubleshooting of printers, faxes, copy machines, and computers.
- Answered incoming calls from customers and businesses.
HOMEMAKER
Springfield, USA
10.2006 - 11.2006
Accounts Payable Specialist
Momentum, Inc.
St. Louis, MO
02.2000 - 09.2001
- Reconciled monthly statements from vendors.
- Processed invoices into the system for payment.
- I took over a new accounting system (Adware), learning it independently and teaching the other employees all aspects of the system.
- Worked with the general ledger and ran end-of-month reports.
- Printed and mailed checks twice weekly for invoices due in the system.
- Processed and applied payments received.
Accounts Payable/Accounts Receivable Manager
Neff Power, Inc.
St. Louis, MO
04.1997 - 02.2000
- Processed invoices for payment, including the steps of general ledger taxes, freights, and categorizing expenses.
- Ran all month-end reports to close monthly numbers, reconcile checkbooks with the bank statements, and balance monthly statements.
- Printed checks weekly for discount runs, and monthly for the month-end check runs.
- Received mail and distributed it as needed, processed daily deposit applications, and answered a ten-line incoming phone system.
- Invoiced products were shipped from three different companies, including credit memo processing as needed.
Manager
Petcare Superstore
Florissant, MO
01.1996 - 04.1997
- Worked with payroll and scheduling employees.
- Performed tasks such as interviewing and hiring staff.
- Managed stock, including the process of ordering supplies, replenishing stock, and specialized orders.
- Breaking down registers, balancing tapes, and making daily bank deposits.
- Solved accounting problems as the need arose.
Education
High School Diploma -
Rushville Consolidated High School
RushvilleUniversity of Evansville - Mathematics and English
University of Evansville
Evansville, INSkills
- Healthcare Management
- Financial Management
- Practice management
- New hire training
- Workflow efficiency
- Employee performance
- Performance metrics
- Regulatory compliance
- Patient Relations
- Process Improvement
- Effective communication
- Critical thinking
- Staff training and development
- Risk Management
- Executive management support
- Problem-solving and attention to detail
- Employee relations and conflict resolution
- Referral management
- Electronic health records
- Staff management
References
EXCELLENT REFERENCES AVAILABLE UPON REQUEST
Timeline
Practice Manager
IU Health and IU Health Physicians
05.2022 - Current
Senior Administrative Executive Assistant-General Surgery
IU Health and IU Health Physicians
07.2013 - 05.2022
Executive Assistant- Riley Neurology
IU Health and IU Health Physicians
12.2010 - 07.2013
Customer Service Analyst/ Outreach Coordinator and Administrative Asst.
Indiana State Teachers Retirement Fund
08.2009 - 12.2010
Executive Assistant
Ozark Fitness Centers & The Tan Company
11.2006 - 05.2009
HOMEMAKER
10.2006 - 11.2006
Accounts Payable Specialist
Momentum, Inc.
02.2000 - 09.2001
Accounts Payable/Accounts Receivable Manager
Neff Power, Inc.
04.1997 - 02.2000
Manager
Petcare Superstore
01.1996 - 04.1997
High School Diploma -
Rushville Consolidated High School
University of Evansville - Mathematics and English
University of Evansville
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