Paula Clawson
Customer Service
Naples,New York
Summary
- Dedicated professional bringing 10-years of experience resolving account and customer complaints and concerns. Fairly and efficiently uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team and company success.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
Associates For Training And Development
Penn Yan, New York
04.2021 - Current
- Coordinated veteran's medical transportation requests.
- Exhibited high energy and professionalism when cultivating strong relationships with clients and internal and external customers to ensure the highest level of quality customer service.
- Established superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Facilitated inter-departmental communication to effectively provide customer satisfaction and build brand loyalty.
- Analyzed and implemented forward thinking strategies for efficiency improvements.
- Navigated multiple computer systems and applications to educate customers.
Fulltime Caregiver
Anson Bradley Clawson Jr
Naples, NY
08.2015 - 04.2019
- Proactively monitored client vital signs, administered medications and tracked behaviors to improve and ensure patient well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported patients with mental support and physical activities to accomplish and improve patients' quality of life,
- Provided palliative care for 95% satisfaction.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Customer Care Sales Representative
Limited Brands
Kettering, Ohio
10.2012 - 09.2015
- Managed over 50 + customer calls effectively in fast-paced call center environment.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Identified client needs, built relationships and overcame objections to drive sales.
- Surpassed and consistently exceeded sales revenue quota through product knowledge and customer/brand loyalty.
- Adhered to company policies and procedures to consistently achieve call-time efficency and quality standards.
Education
Associate of Arts - General Studies
Ivy Tech College
Richmond, IN2012
Skills
- Exceptional verbal and written communication
- Creative expert complaint resolution
- Honed listening skills
- Administrative support
- Computer proficiency
- Professional telephone demeanor
- Strategic sales knowledge
- Training development aptitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Agent
Associates For Training And Development
04.2021 - Current
Fulltime Caregiver
Anson Bradley Clawson Jr
08.2015 - 04.2019
Customer Care Sales Representative
Limited Brands
10.2012 - 09.2015
Associate of Arts - General Studies
Ivy Tech College
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