Paul A Clemens
Tempe,AZ
Summary
Detail-oriented Compliance Manager offering 25 years of expertise in risk management, quality control development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
25
25
years of professional experience
Work History
Senior Compliance Manager
University Of Phoenix
02.2011 - Current
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Prepared records and data for annual compliance audits.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Managed full life cycle of compliance audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Drove optimization of regulatory risks management, control testing and process improvements.
- Performed regular compliance reviews, identifying non-compliance issues.
- Managed compliance efforts, reporting and audits.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
Assistant Manager
Affiliated Computer Services
04.2005 - 02.2011
- Identified high risk processes and wrote system queries to gather specific files for quality review
- Recognized inefficiencies in quality review process and implemented technical and process changes that increased productivity by 20%
- Create custom reports and provide recommended solutions to leadership
- Developed error weightings to assist in evaluation process
- Created business requirements for technical enhancements to web-based custom applications
- Created and facilitated monthly leadership meetings to gain synergy between areas
- Led teams through regulatory changes with little to no disruption in process flows
- Wrote back-up processes for all automated functions in case of system failure
- Supervised day-to-day operations to meet performance, quality and service expectations.
Business Analyst II
Apollo Group, University of Phoenix
06.2004 - 04.2005
- Prepare business systems requirements that defined objectives for enhancements to the Student Financial Aid Web site
- Research and analyze complex business system requirements to increase effectiveness of information systems for end users
- Provide technical assistance to users, IT staff, and management
- Managed the implementation of new business processes to increase system effectiveness
- Facilitate interdepartmental meetings to present system changes/enhancements
- Perform quality assurance testing, documentation, and escalation of issues
- Develop User Acceptance Test plans based on defined requirements
- Performed audits on auto-load process for records sent by preferred lenders
- Compiled monthly data for grading lenders on performance for presentation to management
Financial Services Manager
University of Phoenix
11.1998 - 06.2004
- Assisted in creating specifications for production application to track files and provide evaluation scores
- Partner with peers to identify, evaluate and develop processes and procedures that are efficient and meet compliance requirements
- Contact person for BPO provider to provide seamless dissemination of rules and requirements to staff of 50 Financial Services Managers
- Collaborate with employee development team to produce training documents
- Reduced work-in-process cycle times from 2 weeks to 48 hours
- Develop and facilitate training on A/R system and financial aid process functionality
Education
Bachelor of Science - Accounting
University of Phoenix
AAOS - Culinary Arts and Science
Scottsdale Culinary Institute
Skills
- Process improvement
- Team leadership
- Cross-functional collaboration
- Compliance monitoring
- Audit coordination
- Continuous learning
- Quality assurance
- Data analysis
Timeline
Senior Compliance Manager
University Of Phoenix
02.2011 - Current
Assistant Manager
Affiliated Computer Services
04.2005 - 02.2011
Business Analyst II
Apollo Group, University of Phoenix
06.2004 - 04.2005
Financial Services Manager
University of Phoenix
11.1998 - 06.2004
Bachelor of Science - Accounting
University of Phoenix
AAOS - Culinary Arts and Science
Scottsdale Culinary Institute
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