Paula Clifford
Millville,MA
Summary
Diligent Communications Manager with [Number]-year progressive career across both internal and external communications. Offering excellent management and organizational skills to coordinate multiple, concurrent projects. Articulate writer with talent for creating engaging content.
Overview
20
20
years of professional experience
Work History
Senior Communications Project Manager
Fidelity Investments
01.2020 - Current
- Content Development - Review and analyze plan-specific materials to determine creative solutions in meeting client's communications needs
- Routinely develop custom integrated marketing campaigns to address client-specific goals
- Work as a member of a team of experts to effectively deliver complex communication projects
- Production/Cost Management - Support day to day production management of client communications including project planning, scheduling, execution, issue resolution, and reporting and reconciliation
- Project Management - Independently manage creation of materials to support client projects
- Manage the technical, peer review, proofreading, legal, design, and client edit/review cycles
- Client Management - Participate in client meetings and/or projects.
Communications Project Manager
Fidelity Investments
01.2015 - 01.2020
- Managed a high volume of projects and materials, including the technical, design, proofreading, legal and client edit/review cycles
- Supported day to day production management of client communications including planning, scheduling, execution, issue resolution, reporting, and reconciliation
- Utilized key systems in support of updating/distributing critical communication materials
- Identified risks proactively and develop alternatives to ensure resolution
- Support overall business improvement initiatives to improve quality, reduce cost, and improve service
- Participate in cross market initiatives.
Senior Institutional Publishing Specialist
Fidelity Investments (formerly Pyramis Global Advisors)
01.2010 - 01.2015
- Produced timely, accurate, and high-quality marketing materials
- Manage quarterly materials by working with research analysts, compliance/legal and performance teams
- Developed documentation of operating guidelines and procedures.
Performance Production Artist
Fidelity Investments, FIAM (formerly FIIS)
01.2005 - 01.2009
- Maintained an efficient workflow, on-time delivery, and customer satisfaction of marketing collateral in a time-critical working environment
- Finalized designs and retouched images to improve quality in both print and digital formats by using editing software.
Education
Bachelor of Science - Communications
Northeastern University
Boston, MASkills
- Analytical Thinking
- Project Management
- Organizational
- Problem Resolution
- Detailed Orientated
- Communication and Interpersonal
- Decision Making
- Risk Management
- Multi-tasking
- Writing, Editing and Proofreading
- Relationship Building
- Strong Proficiency in Microsoft Office
- Cost Management
- Negotiation and Influence
- Creative Thinking
- Collaboration and Teamwork
- Proficient with Adobe Creative Suite
- Content Development
- Media Planning
- Project Scoping
Personal Information
Title: Senior Communications Project Manager
Timeline
Senior Communications Project Manager
Fidelity Investments
01.2020 - Current
Communications Project Manager
Fidelity Investments
01.2015 - 01.2020
Senior Institutional Publishing Specialist
Fidelity Investments (formerly Pyramis Global Advisors)
01.2010 - 01.2015
Performance Production Artist
Fidelity Investments, FIAM (formerly FIIS)
01.2005 - 01.2009
Bachelor of Science - Communications
Northeastern University
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