Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Paula Cochran

Raeford,NC
Paula Cochran

Summary

Client-focused Eligibility Worker with a background in authorizing benefits for State Goverment assistant programs via eligible benefits applied for by recipients. A determined employee , team worker, customer service worker with over 30 years spent coordinating application processes to meet required timeframes , policy and application processing . Offering dynamic administrative and time management talents.

Overview

35
years of professional experience

Work History

Self
Raeford, United States

Retired
03.2018 - Current

Job overview

  • Family childcare provider
  • Created and implemented diverse educational strategies to boost development.
  • Played games, worked on puzzles and read books to young children.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Helped children learn how to complete small chores appropriate for age level.
  • Assisted children with homework assignments and special projects across different subjects.
  • Assisted older kids with homework, school projects and chores.
  • Fostered close relationships with children by discussing school, friends and hobbies.

Orange County Social Services Agency
Hillsborough , North Carolina

Income Maintenance Caseworker
01.2008 - 03.2018

Job overview

  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Gathered information via telephone, mail or in person from 50 clients applying for assistance daily.
  • Developed individual plans for self-sufficiency.
  • Made referrals to appropriate services.
  • Communicated with people from various cultures and backgrounds on application process.
  • Documented all communication with applicants and inputted information into system using Microsoft and NCFast system.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of State Goverment policy, program knowledge and service changes.
  • Cross-trained and backed up supervisor.

Forsyth County Social Services /Goverment
Winston Salem , North Carolina

Income Maintenance Caseworker LeadWorker
01.1988 - 01.2008

Job overview

  • Developed individual plans for self-sufficiency.
  • Determined if applicants met eligibility for public assistance programs.
  • Made referrals to appropriate services.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Communicated with people from various cultures and backgrounds on application process up to 50+ per day.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Documented all communication with applicants.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

North Davidson High School
Lexington, NC

High School Diploma
06.1985

Skills

  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Understanding Customer Needs and Empathetic
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Needs Assessment
  • Responding to Difficult Customers
  • Proficiency in Microsoft Office and G Suite
  • Policy and Procedure Adherence
  • Patient and Empathetic
  • Administrative and Office Support
  • Dependable and Responsible

Timeline

Retired

Self
03.2018 - Current

Income Maintenance Caseworker

Orange County Social Services Agency
01.2008 - 03.2018

Income Maintenance Caseworker LeadWorker

Forsyth County Social Services /Goverment
01.1988 - 01.2008

North Davidson High School

High School Diploma

Similar Profiles

CREATE PROFILE
Paula Cochran