Paula Cole
Troy,TN
Summary
Experienced quality control technician focused on assisting operations with creating compliant products. Systematic and driven professional familiar with scheduling and conducting inspections to help solve production issues and maintain quality. Dependable worker, skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Highly-motivated and adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Titan Tire
Union City, TN
12.2023 - 05.2024
- Audited finished products against applicable industry standards before releasing them for shipment.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
Medical Support Assistant
Sterling Medical Group
Cincinnati, OH
06.2019 - 02.2020
- Determined the nature of the patient's medical care needs and acted accordingly
- Obtained all key information needed and initiated medical administrative processing
- Scheduled patient appointments
- Prepared check in/check out, follow up appointments, labs, and other routine exams
- Scheduled appointments, obtained reports, made telephone contacts
- Obtained & maintained medical records
- Retrieved pertinent patient data for clinicians
- Facilitated printing electronic files containing sensitive information
- Assured continuity of workflow and ensured that the needs of patients/customers are met
Patient Service Technician PST
Laboratory Corp Of America
Burlington, NC
04.2006 - 05.2019
- Provided phlebotomy services in response to requisition for up to 25 patients a day
- Confirmed patient identity before performing procedures
- Followed appropriate order of draw to minimize cross contamination
- Administered first aid to patients who fainted during phlebotomy procedures
- Prepared specimens for packaging and transport while adhering to all infectious control procedures
Phlebotomist, Medical Lab Assistant
The Doctors Clinic
Union City, TN
02.1993 - 03.2006
- Responsible for all Quality Assurance and Controls on all lab equipment daily
- Provided phlebotomy services in response to requisition for up to 80 patients a day
- Monitoring of lab results and reporting
- Urine drug screen collections, as well as breath/saliva alcohol testing
- Performed EKGs and the hook up of holter monitors
Licensed Practical Nurse
Union City Urgent Care
Union City, TN
06.2021
- Crp certified, triage all patients, room patients and administer shots and vaccinations
- Chart and call in prescriptions to Pharmacies
- Scheduling as well as icd 10 coding
Education
High school diploma - Nursing
Tennessee Technology of Newbern, Vocational School
04.2000
05.1993
Skills
- Knowledge of Manufacturing
- Attention to detail
- Problem Solving
- Rapid Learning Ability
- Detail Oriented
- Quality management
- Data analysis
- Communication
- Manufacturing and/or Quality Assurance experience
- Testing Procedures
- Specifications understanding
- Calibration standards
- Product Sampling
- Continuous Improvement
- Equipment Calibration
- Workplace Safety
- Testing protocols
- Visual Inspection
- Measurement tools
- Product Inspection
- Documentation skills
- Testing efficiency
- Sampling methods
- Adaptability and Flexibility
- Quality Issue Identification
- Raw Materials Receiving
- Laboratory Equipment Calibration
- Finished Goods Inspection
- Test Results Interpretation
- Adaptability
- Materials Testing
- Time management abilities
- Documentation
- Task Prioritization
- Time Management
- Reliability
- Professionalism
- Teamwork and Collaboration
- Active Listening
- Critical Thinking
- Multitasking
Certification
Infection Control Training (10+ years)
Venipuncture (10+ years)
Order Entry (10+ years)
Medical Scheduling (10+ years)
Phlebotomy (10+ years)
Laboratory Experience (10+ years)
EMR Systems (10+ years)
Patient Care (10+ years)
Medical Records (10+ years)
Experience Administering Injections (10+ years)
Epic (4 years)
ICD-10 (10+ years)
Medical Imaging (10+ years)
Anatomy Knowledge (10+ years)
Insurance Verification (10+ years)
Triage (10+ years)
Clerical Experience (10+ years)
Employee Orientation (10+ years)
HIPAA (10+ years)
Medical Terminology (10+ years)
Vital Signs (10+ years)
Medical Coding (10+ years)
Microsoft Word (10+ years)
Quality Assurance (10+ years)
Transcription
Medical Billing (2 years)
CPT Coding (10+ years)
ICD Coding (10+ years)
Caregiving (10+ years)
Computer Operation (10+ years)
Supervising Experience (2 years)
Medical Office Experience (10+ years)
Certifications and Licenses
CPR Certification
BLS Certification
February 2021 to Present
Timeline
Quality Control Technician
Titan Tire
12.2023 - 05.2024
Licensed Practical Nurse
Union City Urgent Care
06.2021
Medical Support Assistant
Sterling Medical Group
06.2019 - 02.2020
Patient Service Technician PST
Laboratory Corp Of America
04.2006 - 05.2019
Phlebotomist, Medical Lab Assistant
The Doctors Clinic
02.1993 - 03.2006
High school diploma - Nursing
Tennessee Technology of Newbern, Vocational School