Summary
Overview
Work History
Education
Skills
Timeline
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Paula Coller

Oswego,NY

Summary

Adept at fostering positive customer experiences, I leveraged my problem-solving skills and friendly demeanor at Burger King to enhance service efficiency and customer loyalty. Collaborating seamlessly with teams, I excelled in fast-paced environments, consistently meeting and exceeding service goals. My proficiency in multitasking and organizational abilities ensured operational excellence, contributing significantly to workplace productivity and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Drive Thru

Burger King
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Collaborated with team members to maintain smooth operations during peak hours.

Sub Artist

SUBWAY®Restaurants
07.2023 - 05.2024
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Built trusted relationships with clients through clear communication, active listening, and a commitment to their creative vision.
  • Generated impressive portfolio pieces showcasing a wide variety of skills, techniques, subject matter expertise.
  • Managed multiple concurrent art projects while maintaining high standards of quality control.
  • Mastered various digital illustration tools to efficiently produce high-quality artwork within tight schedules.
  • Contributed to the success of collaborative projects by providing valuable input on design concepts and artistic direction.
  • Streamlined the creative process by effectively communicating with team members and adhering to deadlines.
  • Developed unique character designs that resonated with audiences and contributed to the success of multiple productions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Kept workplace clean and organized in line with restaurant policies.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Observed customer purchases in line and differentiated between standard portions.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Operated manual and electric appliances to peel, slice, and trim food.

Home Health Caregiver

SelfHelpWorks
01.2012 - 04.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Constructed cognitively stimulating activities.

House Cleaner

Done Wright Cleaning
02.2011 - 01.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Adhered to professional house cleaning checklist.

Education

High School Diploma -

Thomas Educations Direct
Fleetwood, PA
12-2002

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Flexible and adaptable
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Problem resolution
  • Verbal communication

Timeline

Drive Thru

Burger King
07.2024 - Current

Sub Artist

SUBWAY®Restaurants
07.2023 - 05.2024

Home Health Caregiver

SelfHelpWorks
01.2012 - 04.2017

House Cleaner

Done Wright Cleaning
02.2011 - 01.2012

High School Diploma -

Thomas Educations Direct

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Paula Coller