Paula Collins

Juvenile Court Administrator

Superior Court of Arizona in Maricopa County

01.2000 - Current

Transitioned Juvenile Restoration Educators to contractors with Correctional Health Services for savings of $400K.
Established two new specialty courts within Juvenile.
Implemented new protective order process during the COVID-19 pandemic.
Coordinated with Family and Civil Court Administration to implement virtual ex-parte and contested protective order hearings at all four courthouse locations during the COVID-19 pandemic.
Coordinated with Court Technology Services and Family Court Administration to create online chat feature for customers during the COVID-19 pandemic;
Managed the state-wide AZ Point transition in January 2020 for the Protective Order Area.
Received a successful AmeriCorps audit from the Governor’s Office of Youth, Faith, and Family in February 2020.
Coordinated and implemented Maricopa County Realtime Test for court
Created new procedure for Child Support Arrest Warrant Purge Payments at Maricopa County Sheriff’s Office Bond Window.
Organized and successfully implemented first annual and subsequent Child Support Arrest Warrant Workshops.
Organized Family Department’s participation in the Arizona Veterans’ StandDown for three years.
Re-engineered Petition Tracking to a fully paperless administrative function.
Coordinated move-in for judicial and Criminal Administrative staff into the Criminal Court Tower.
Received NACo Award for Settlement Conference on Demand.
Organized Veterans’ StandDown within the department for five years.
Manage four Law Library Resource Center locations which includes the Law Library, Customer Service Areas, Protective Order Areas, and Information Desks.
Director of the AmeriCorps/Public Access Court Services (PACS) grant.
Work with various community programs to provide customer service to self-represented litigants in and outside of the Court.
Maintain over 1,600 individual forms for court users to access for their personal court matters.
Coordinate legal research requests from judicial officers or court administration.
Supervise all personnel matters related to hiring, training, goal setting, performance evaluations, coaching, and disciplinary actions.
Prepare and analyze monthly reports and statistics.
Prepare and implement department policies and procedures.
Managed 48 court reporters and staff who worked in and supported judicial divisions and administrative court functions for the entire Judicial Branch.
Assisted public and attorneys with questions related to transcripts for Post-Conviction Relief, Court of Appeals, or private requests.
Appeared with court reporters at the Court of Appeals for Orders to Show Cause hearings.
Worked with stakeholders from the Attorney General’s Office, Maricopa County Attorney’s Office, Indigent Defense agencies, Court of Appeals, Criminal Court Administration, and Civil Court Administration.
Managed 32 staff who worked in and supported administrative court functions in the following areas at four regional courthouse locations: Family Conference Center, Accountability and Enforcement Courts, Division Support, and Pro-Tem Coverage.
Assisted public and attorneys with procedural questions related to their cases within the Family Department to improve their access and success in resolving their case timely.
Worked with the Attorney General’s Office, SAGE Counseling, TASC, and other stakeholders to improve access to justice.
Re-engineered Petition Tracking to a fully paperless administrative function.
Re-engineered Family Drug Court to Family Assessment Treatment Court and created the exit plan with stakeholders to terminate program.
Managed 32 staff who worked in and supported administrative court functions in the following areas at four regional courthouse locations: Family Conference Center, Accountability and Enforcement Courts, Division Support, and Pro-Tem Coverage.
Assisted public and attorneys with procedural questions related to their cases within the Family Department to improve their access and success in resolving their case timely.
Worked with the Attorney General’s Office, SAGE Counseling, TASC, and other stakeholders to improve access to justice.
Answered and resolved inquiries from judicial officers and staff regarding Family Conference Center and child support arrearage calculations.
Managed 52 staff who worked in and supported trial, post-trial, and administrative functions in the following areas: Master Calendar, Probation Adjudication Courts, Drug and DUI Problem Solving Courts, Post-Conviction Relief, Pro-Tem Coverage, Capital Case Tracking, Warrants, and Public Information Counters.
Prepared and coordinated departmental grant applications and quarterly reports for County and State.
Worked with multi-disciplinary agencies such as Indigent Defense, Clerk of Court, Justice Courts, and Adult Probation in preparation of grant applications and reports.
Worked with the Adult Probation Department, County Attorney, Public Defender and outside treatment provider ensuring that Evidence Based Practices were adhered to in the Post-Adjudication Drug and DUI Courts.
Handled difficult customer inquiries or complaints from the Public Information Counter.
Responsibilities

Summary

Overview

Work History

Juvenile Court Administrator

Education

MBA -

BS - Business Management

Skills

Certification

Accomplishments

Timeline

Juvenile Court Administrator

BS - Business Management

MBA -

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