Paula Conrad
El Mirage,Arizona
Summary
Motivated professional considered a talented leader and driven problem solver. Bringing 11 years of experience in a Community Association Portfolio Manger role and onsite dedicated Community Manger. Offers outstanding attention to detail and project coordination.
Overview
11
11
years of professional experience
Work History
Community Manager
Sentry Management
Phoenix, AZ, AZ
02.2024 - Current
- Responded to customer inquiries in a timely manner.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Developed and implemented strategies to increase community engagement.
- Developed and implemented policies, procedures, and standards for the HOA Board of Directors.
- Managed all administrative operations including budgeting, contracts, payroll, and record-keeping.
- Coordinated with contractors to ensure timely completion of projects within budget.
- Facilitated communication between board members, homeowners, staff, vendors, and other stakeholders.
- Ensured compliance with local laws and regulations related to HOA governance and operations.
- Prepared monthly financial reports for review by the Board of Directors.
- Advised board members on interpretation of rules and regulations governing HOAs.
- Conducted periodic inspections of common areas to identify safety hazards or maintenance needs.
- Maintained accurate records of all transactions related to HOA finances.
- Negotiated contracts with vendors providing services, such as landscaping or maintenance.
- Monitored performance of contracted service providers to ensure quality assurance standards are met.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Facilitated timely resolution to neighborhood challenges and tenant complaints.
- Maintained seamless daily operations for residential community.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
- Prepared detailed budgets and financial reports for properties.
- Met with committees to discuss and resolve legal and environmental issues.
HOA Community Manager
Planned Development Services
Glendale, AZ
08.2013 - Current
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Met with clients to negotiate management and service contracts.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Managed and oversaw operations, maintenance and administration of properties.
- Kept HOA in good legal standing through proper documentation and implementation of required actions.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Met with Boards to discuss and resolve legal issues.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Saved money by operating community within budget.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Prepared detailed budgets and financial reports for properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Community Association Management
CAAM
Tempe, AZ01-2024
M-100 - Community Association Management
CMCA
Glendale, AZ01-2017
Some College (No Degree) - Business Operations And Accounting
Arizona Institute of Business And Technology
Phoenix, AZSkills
- Maintenance Oversight
- Financial Budgeting and Reporting
- Operations Management
- Daily Operations Management
- MS Office Suite
- Administrative Abilities
- Meeting Participation
- Contract Negotiation
- Customer Relationship Management
- Vendor Management
- Property Management
Timeline
Community Manager
Sentry Management
02.2024 - Current
HOA Community Manager
Planned Development Services
08.2013 - Current
M-100 - Community Association Management
CMCA
Some College (No Degree) - Business Operations And Accounting
Arizona Institute of Business And Technology
Community Association Management
CAAM
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