Paula Cotton
Festus,MO
Summary
Customer-oriented general manager with several years of experience focused on increasing guest satisfaction, which will lead to higher ratings while efficiently leading a strong team to minimizing downtime. . Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner while streamlining efficiency with quality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Comfort Inn by Choice Hotels
Festus, MO
09.2017 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Office Manager
HouseCalls Health Agency
Belleville, IL
01.2001 - 03.2010
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Administered payroll and maintained proper documentation of employee personnel.
- Recruited and trained new employees to meet job requirements.
Education
Microsoft Office Certified - Word, Excel, Powerpoint, Outlook
Salt River Vocational
Vandalia03-2017
Some College (No Degree) - General Studies
Jefferson College
HillsboroSkills
- Branding
- Cost analysis and savings
- Vendor relationships
- Sales
- Training and coaching
- Purchasing
- Leadership
- Staffing
- Customer experiences
- Leader
- Efficient multi-tasker
- Data review
- Recruitment
- Purchasing and planning
- Motivation
- Cross-functional team management
- Staff training/development
- Leadership and team building
- Supervision and training
- Team training and development
- Verbal and written communication
- Troubleshooting expertise
Certification
- Servsafe Manager certiffied
References
References available upon request.
Timeline
General Manager
Comfort Inn by Choice Hotels
09.2017 - Current
Office Manager
HouseCalls Health Agency
01.2001 - 03.2010
- Servsafe Manager certiffied
Microsoft Office Certified - Word, Excel, Powerpoint, Outlook
Salt River Vocational
Some College (No Degree) - General Studies
Jefferson College
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