Paula Curet-Ocasio

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Recruited and hired talented individuals bringing depth and experience to organization.
• Mentored employees to help improve skills and enable team members to become peak performers on job.
• Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.

• Fostered friendly, warm, and exceptional customer experience.
• Advised clients on proper home-care regimens.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
• Analyzed skin condition and made appropriate product recommendations.
• Provided clients with knowledge of all cosmetic services being provided.
• Developed individualized, therapeutic skin care programs.
• Developed customized facial treatments for individual clients to address specific skin care needs.
• Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
• Flexibly worked evenings and weekends to maintain proper spa coverage.
• Assisted in developing monthly promotional campaigns to attract new clients.

• Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Performed root cause analysis to determine quality issues and develop long-term solutions.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Alerted customers to upcoming sales events and promotions.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Volunteer job at church on Sundays.

• Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce
• Collaborating with internal teams to optimize operations across materials handling and production
• Provided appropriate behavioral guidance to infants aged 0 to 24 months
• Promoted safe and positive environment for all children, peers and other personnel
• Raised congregational awareness of needs and contributions of youth to church life and operations.

• Responded to customer requests for products, services and company information
• Answered customer telephone calls promptly and in appropriate manner
• Educated customers on promotions to enhance sales
• Currently working here on free time, having the ability to work full time in other job
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Addressed customer service inquiries quickly and accurately