Paula Curfew
Magna,UT
Summary
Experienced Food Service professional adept at preparing high-volume meals in fast-paced environments. Possessing 20 years of service industry experience combined with excellent understanding of food safety, cleaning and sanitizing procedures. Familiar with nutrition guidelines for healthy meals.
Overview
21
21
years of professional experience
Work History
Manager in Training- Seafood Dept
WinCo Foods
12.2022 - Current
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced supervisory and leadership abilities by working closely with mentoring [Job Title].
- Oversaw activities of [Number]-person team completing [Task] and [Task], disciplining and motivating employees to maximize performance.
- Assisted with onboarding of new employees by providing training and development resources.
- Handled day-to-day customer or client questions via telephone or in store.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Seafood Clerk
WinCo Foods
11.2021 - 12.2022
- Interacted with customers by phone or in-person to provide information.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Washed floors, walls, coolers and storage shelves.
- Checked quality of products and removed expired items.
- Handled specialty seafood items for packaging and display.
- Cleaned and sanitized equipment, tools and work surfaces.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, weighed seafood department products to prepare for the sales floor
- Assembled pre-packaged seafood orders for customer retrieval.
Cashier and Freight Associate
WinCo Foods
12.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Determined and addressed expired items by removing and implementing product rotation
Food Service and Allergy Specialist
Utah Community Action
02.2003 - 06.2018
- Managed menu planning, food and supply purchases and inventory coordination.
- Maintained proper temperatures during storage, cooking and serving.
- Kept surfaces, tools and equipment clean and sanitized.
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
- Proficient in the administration and guidelines of the Child and Adult Care Food Program (CACFP).
- Create special dietary arrangements for children with allergies.
- Proficiency in production record management.
- Experienced in managing substantial food production.
Education
High School Diploma -
Wasatch High School
Heber, UTSkills
- Customer Service Skills
- Leadership Skills
- Inventory Management
- Knowledge of Products
- Safety and Hygiene
- Time Management
Timeline
Manager in Training- Seafood Dept
WinCo Foods
12.2022 - Current
Seafood Clerk
WinCo Foods
11.2021 - 12.2022
Cashier and Freight Associate
WinCo Foods
12.2018 - 06.2020
Food Service and Allergy Specialist
Utah Community Action
02.2003 - 06.2018
High School Diploma -
Wasatch High School
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