Paula Cutter
Shrewsbury,MA
Summary
Analytical and insightful Rating Analyst known for high productivity and efficient task completion. Possess specialized skills in financial analysis, risk assessment, and market trend evaluation. Excel in critical thinking, problem-solving, and communication, ensuring clear analysis and presentations that support business objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Rating Analyst
Unum Group
Chattanooga, TN
07.2022 - Current
- Creating individual and multi-life quote proposals for new hires being added to an existing plan.
- Ensure accurate rate increases
Case Facilitator Remote - Case Design Underwriting
Unum Group
Worcester, MA
01.2020 - 07.2022
- Accurate set up of case files, generation of letters, processing of Broker of Record, Case Name changes, and a working knowledge of assigned cases.
- Accurate data collection of applications.
- Create and maintain spreadsheets.
- Review and understand terms and conditions of complex GSI offers.
- Collaborate with the Underwriter and take ownership to ensure the accurate processing of the case.
- Manage renewal process and underwriting documents.
- Support all partners (internal and external) to help achieve business goals.
- Timely maintenance of weekly Status Report.
- Actively participate in partner calls to effectively resolve issues and to achieve superior customer satisfaction.
- Achieving a strong relationship with all customers, consistent with the company's vision.
- Supports areas outside of Underwriting such as, but not limited to, Account Management and Implementation as assigned.
Office Manager
Duva Distributors
Worcester, MA
12.2007 - 01.2020
- Continuous Quality Improvement: review client files for content, organization and monitoring paperwork according to due dates
- Human Resources: as a liaison for the all personal I remain current on all agency policies, state and federal laws, ensures all HR paper is completed accurately and submitted, conduct new hire interviews, payroll and benefit enrollment
- Finances: completes billing in a timely and accurate fashion, oversee ordering, remote bank deposit
- Office: supervises clerical staff, maintain an up to date software and database
- AR: process checks and credit memos to proper receivables, assist with collections
Day of Service Escalation Specialist
Charter Communication
Worcester, MA
01.2007 - 11.2007
- Knowledge of regulatory environment for multiple states
- Diffuse escalated customer situation through high problem solving
- Knowledge of multiple billing systems
- Develop new revenue from exciting customers by provide professional, high level of customer service
Single Copy District Manager
Worcester Telegram & Gazette
Millbury, MA
09.2004 - 10.2006
- Assist in research, developing and implementing market strategies
- Develop and maintain strong relationship with key current and prospective customers
- Track customer growth and submit sales and reports as required
- Establish and maintain account relationships
- Research issues of current and future customers
- Generate leads to expand customer base
Owner Operator
Three Seasons Green Landscaping
Grafton, MA
06.1997 - 01.2004
- Property Management
- Estimates
- Bookkeeping
- Mowing, pruning, mulching, planting, hardscapes and chemical application
Education
Cosmology -
LIBS
Worcester, MA06-1992
Associate of Business -
Quinsigamond Community College
Worcester, MASkills
- Microsoft Office
- Salesforce
- Rate analysis
- Spreadsheet creation
- Regulatory compliance
- Proposal development
- Process improvement
- Collaboration skills
- Problem solving
- Attention to detail
- Effective communication
- Data interpretation
- Microsoft Excel proficiency
- Collections management
- Analytical skills
Certification
- Certified Medical Administrative Assistant, Certified thru the NHA stating you successfully passed a national exam allowing employment in any medical office.
- QuickBooks
- Cosmetologist, Licensed by the Division of Professional Licensure to be able to practice hairdressing in Massachusetts.
Assessments
- Managing accounts in QuickBooks, Proficient, 11/21
- Supervisory skills: Motivating & assessing employees, Proficient, 07/21
- Bookkeeping, Proficient, 04/22
Timeline
Rating Analyst
Unum Group
07.2022 - Current
Case Facilitator Remote - Case Design Underwriting
Unum Group
01.2020 - 07.2022
Office Manager
Duva Distributors
12.2007 - 01.2020
Day of Service Escalation Specialist
Charter Communication
01.2007 - 11.2007
Single Copy District Manager
Worcester Telegram & Gazette
09.2004 - 10.2006
Owner Operator
Three Seasons Green Landscaping
06.1997 - 01.2004
Cosmology -
LIBS
Associate of Business -
Quinsigamond Community College