AS400
Paula Dame
Freight Analyst, Customer Service
Valdosta,GA
Summary
Dedicated Freight Inspector professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Freight Inspector Analyst
FedEx Freight
Valdosta, GA
01.2022 - Current
- Review computer reports for shipment(s), identify and inspect specific commodities to ensure NMFC compliance
- Provide inspection data research to Pricing department regarding shipper’s profile
- Support freight analysis process by reviewing dimensional scan data and making revenue determination correction(s), as needed
- Participate in office, operations, sales, dock, and driver pre-shift meetings to learn of updates/ developments in Freight Analysis process
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Customer Service Representative
Atlantic Packaging Corp
Jacksonville, FL
01.2022 - Current
- Listen to customers' questions and concerns and provide answers or responses
- Record details of customer contacts and actions taken
- Take orders, calculate charges, and process billing or payments
- Review customer accounts and make changes, if necessary
- Provide information about products and services
- Handle returns or complaints
Inbound Dispatch Supervisor
Central Freight Lines
Valdosta, GA
01.2021 - 12.2021
- Plan and direct schedules through dock supervisors and drivers according to customer
- Preformed Routing
- Supervises and coordinates activities of workers engaged in loading and unloading incoming outgoing freight
- Established number of workers equipment required to load or unload freight, using information obtained from waybills, other shipping records and personal experience
- Examines each item of freight for size weight for defining sequence of loading so that maximum amount of freight can be loaded into each Van/ Pup
- Compares items of freight loaded or unloaded with listing on waybill or other shipping records to make sure that all freight is routed to specified destination
- Informs adjustment department of damaged freight.
Peachtree Sales and Marketing, Convenience stores
Atlanta, GA
04.2020 - 01.2021
- Represented manufacturers of food products in Florida, Alabama, GA
- To build and grow business through
- Wholesaler, Chains, and Independent Convenience stores
- Sell product to stores
- Negotiate product placement and pricing
- Assess current supply and inventory for clients
- Create an actionable promotion plan for clients' products
- Develop and achieve long- and short-term sales goals with the client
- Discuss the discontinuation of products
- Compare products with competitors' goods
- Connect brands and manufacturers with potential buyers
- Network with wholesalers, manufacturers and store owners
- Evaluate the potential success of the product by conducting market research
National Sales Representative
Kimbles Food By Design
LaGrange, GA
03.2019 - 03.2020
- Serves customers by selling products and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor
- Focuses sales efforts by studying existing and potential volume of dealers
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Provides historical records by maintaining records on area and customer sales
- Contributes to team effort by accomplishing related results as needed.
Branch Manager
Labor Finders
Thomasville, GA
06.2018 - 03.2019
- To build relationships with new and existing customers
- Manage office, payroll, Worker Compensation
- Ensured clients received high quality service, successfully managed customer service achieving mutual profitability, processed payroll for temporary employees
- Increased customer service by analyzing existing business model applications to examine occurrences involving problem employees to identify areas of improvement
- Established and maintained long-term relationships with clients and candidates delivering outstanding customer service to ensure positive customer relation
Logistics Director
STEWART CANDY MFG. COMPANY
Waycross, GA
11.2009 - 06.2018
- Duties include purchasing of raw materials for manufacturing company and distribution center, strong logistics scheduling for confection manufacturer and parent company for distributing, billing, collections, assist accounts payable ; example- following through pricing, weight validation, additional accessorial fees, to ensure correct quote amounts are paid, Account receivable billing, contact form manager for complaints, concerns or suggestions by prospective consumers, maintaining website, social media pages, costing, design on new items, flavors, presentations, traveling for shows and also producing new sales
- Work very closely with candy brokers located in several different states to ensure new growth for these businesses
- Negotiating new business deals, yearly contracts to maintain best possible pricing for upcoming annual review
- Packing orders, loading & unloading of shipments, forklift certified, highly knowledgeable in computer software
- Production scheduling for Confectionary making
- Production scheduling for Finished product for order
- Inventory - monthly
- All shipping outbound and inbound for two companies
- Recall tracking
- Safety Programs
Sales Director
CIRCLE L ROOFING, INC
01.1998 - 01.2008
- Budgeting, sales, managing blueprint measurements to ensure costing is correct, processing orders, shipments, submitting proper documents for accurate billing, property lien processor, notary, contract review, payroll, accounts payable, accounts receivable, new hire documents required for verification of employees
- Worked very closely with sales team in 6 locations with over 20 sales reps to properly cost, price, and forecast scheduling on projects
- Warranty processor, filed and processed all new roofing warranties to track, designed scheduling database for over 1000 employees.
Education
High school diploma - Diploma
Manatee Techincal
Bradenton, FL 05.2022 - 06.2022
Skills
Accountingundefined
Accomplishments
- Achieve 1,000,000 mark in three months
Software
LTL400
SALESFORCE
ACCOPS
CITRIX
QUICKBOOKS
Timeline
High school diploma - Diploma
Manatee Techincal
05.2022 - 06.2022
Freight Inspector Analyst
FedEx Freight
01.2022 - Current
Customer Service Representative
Atlantic Packaging Corp
01.2022 - Current
Inbound Dispatch Supervisor
Central Freight Lines
01.2021 - 12.2021
Peachtree Sales and Marketing, Convenience stores
04.2020 - 01.2021
National Sales Representative
Kimbles Food By Design
03.2019 - 03.2020
Branch Manager
Labor Finders
06.2018 - 03.2019
Logistics Director
STEWART CANDY MFG. COMPANY
11.2009 - 06.2018
Sales Director
CIRCLE L ROOFING, INC
01.1998 - 01.2008
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