Paula DelValle

Work History

Angel Companions

Warminster, PA

04.2019 - 04.2022

Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Worked with 3-5 clients a week.
Worked first second and overnight shifts.
Did some light house-keeping.

Empire Home Health

Philadelphia, PA

12.2017 - 12.2018

Assisted clients with daily living needs to maintain self-esteem and general wellness
Assisted with dressing guidance, grooming, meal preparation and medication reminders
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
Entertained, conversed and read aloud to keep patients mentally alert
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Shopped for groceries regularly in order to keep house stocked with necessities
Transported patients via wheelchair to and from rehabilitation and daily activities
Worked with 3-5 clients a week
Worked first second overnights and some weekends

Amazon

Florence, New Jersey

09.2016 - 09.2017

Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
Entered package information into company's computer system
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes
Checked inventory and selected products from specific locations based upon availability
Kept work areas neat, clean and free from debris
Reviewed order slips, picked products and staged merchandize to be shipped
Updated pricing by changing labels and signage for short-term promotions and final clearances
Completed inventory accounts to keep records current and promote accurate ordering
Picked and packed order items
Picked up, delivered and returned over 100's of parcels daily

Kmart

Philadelphia, PA

05.2013 - 01.2015

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided ongoing guest service
Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Processed 50+ invoices each weeks and mailed documentation to clients
Educated customers about billing, payment processing and support policies and procedures

New Philadelphia, PA

02.2012 - 05.2013

Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Evaluated risk to client or others by gathering information and conducting assessments.
Conversed with individuals in crisis which called or texted hotline for assistance.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Documented risk to each client and context of concerns
Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures
Provided emergency response in crisis situations to diffuse tensions and prevent violence
Counseled and helped to stabilize consumers and caregivers in crisis situations
Conversed with individuals in crisis which called or texted hotline for assistance
Led up to 20+ individual sessions per week and 30+ group therapy meetings
Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
Displayed sensitivity to cultural and linguistic needs of clients and families served
Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns