Paula Dery
Jacksonville,FL
Summary
Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced Retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
11
11
years of professional experience
Work History
Registered Pharmacy Technician
Walgreens
07.2019 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Counted and labeled prescriptions with correct item and quantity.
In-Home Senior Caregiver
Self-employeed
12.2017 - 03.2019
- Assisted with daily living activities, running errands and household chores.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Developed rapport to create safe and trusting environment for care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management
- Administered medication as directed by physician
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
In-Home Nanny
Self-employeed
08.2016 - 12.2017
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Met with parents about daily activities, positive developments, and issues
- Encouraged children to be understanding and patient with others
- Taught children basic life skills, manners and personal hygiene
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Transported children safely to school, activities and appointments on time.
Customer Service Representative
Express Employment Professionals
01.2015 - 08.2016
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Toll Collector Supervisor
Fanueil
09.2012 - 08.2015
- Operated toll collection equipment and processed toll payments accurately.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Carried out day-day-day duties accurately and efficiently.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Worked well in team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Excellent communication skills, both verbal and written
Education
High School Diploma -
South Fork High School
Stuart, FL06.1992
Skills
- Medication Dispensation
- Team Collaboration
- Customer Satisfaction
- Supporting Pharmacy Operations
- Assisting Pharmacists
- Time Management
- Patient Profile Management
- Confidentiality and HIPAA
- Supporting Pharmacy Operations
- Assisting Pharmacists
- Cash Register Operations
- Reviewing Patient Information
- Information Documentation
- Troubleshooting Malfunctioning Equipment
- FDA and HIPAA Compliance
- Answering Customer Questions
- Profile Updating
- Fill Orders
- Serve Customers
- Label Products
Additional Information
I am a Registered Pharmacy Technician with the state of Florida. Obtaining the training through Walgreens. I am a BLS Provider as well.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything I need to succeed is already in me.
Paula Dery
Timeline
Registered Pharmacy Technician
Walgreens
07.2019 - Current
In-Home Senior Caregiver
Self-employeed
12.2017 - 03.2019
In-Home Nanny
Self-employeed
08.2016 - 12.2017
Customer Service Representative
Express Employment Professionals
01.2015 - 08.2016
Toll Collector Supervisor
Fanueil
09.2012 - 08.2015
High School Diploma -
South Fork High School
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