Paula Diaz
Summary
Organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
CERTIFIED LASH TECHNICIAN
Self Employed
04.2024 - Current
- Schedule clients consultations and eyelash extension treatments
- Performed applying eyelash extension onto clients individual eyelash with meticulous attention to detail
- Managed workflow to exceed quality service goals
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
CERTIFIED NEUROTOXIN INJECTOR
Self Employed
10.2022 - Current
- Certified Botox Injector- Schedule patient consultations and treatments
- Advised clients about dermatologic products and benefits or restrictions on different active ingredients
- Administered treatment such as Botox and fillers by closely following practice standards.
CERTIFIED COOLSCULPTING PROVIDER
Skin MD, PA
07.2021 - 05.2023
- CoolSculpting Provider- Dual sculpting trained, recorded and filed patient data and medical records, scheduled patient appointments, conducted private client consultations, assisted spa in activities such as meetings, marketing, and housekeeping duties.
MEDICAL ASSISTANT/ MOHS SURGICAL ASSISTANT/ SURGERY COORDINATOR/ ADMIN
Skin MD, PA
04.2021 - 05.2023
- MA duties- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion
- Taught patients about medications, procedures, and care plan instructions
- Assisted in MOHS surgeries and minor surgical procedures working hand in hand with PAs and MDs of the practice
- Admin/Office duties- Assisted with scheduling, insurance verifications for biopsy and MOHS and collecting payments and posting
- Assisted with collections of patient balances over 120+ days
- Kept and maintained detailed reporting of AR and balances pending to the practice.
FRONT OFFICE ASSISTANT/ SURGICAL ASSISTANT
Northeast Tarrant Dermatology
09.2020 - 01.2021
- Assisted with scheduling, insurance verifications for office visits, biopsy and excisions
- Assisted with getting patients checked in and checkout out from visits
- Directed patients to exam rooms and obtained chief complaints for visits
- Maintained and obtained all proper consents for treatments in medical charts per regulatory standards
- Assisted in all surgical excisions, wound care and dressings
- Taught patients skin care and advised patients of products needed to achieve their skincare needs/ goals
- Organized and maintained samples closet used to give to patients
- Set rooms up for physicians to administer neurotoxins and fillers
- Assisted patients with pain management measures used to make surgical excisions and cosmetic procedures more comfortable for patients.
FRONT OFFICE MANAGER
Western Center Eyecare
05.2018 - 02.2020
- Received, recorded, and addressed incoming and outgoing communication via telephone and email
- Managed office coordination by scheduling 20-30 appointments daily, maintaining files and collecting payments
- Fielded concerns surrounding patients and care, mediating between physician, patient, and insurance company
- Helped patients complete necessary medical forms and documentation
- Adhered to strict HIPAA guidelines to protect patient privacy
- Completed patient referrals to other medical specialists
- Planned coverage needs and organized services to support incoming unique events.
SURGICAL ASSISTANT
Advanced Surgical Arts
10.2015 - 03.2019
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency
- Protected patients from infection by setting up and managing sterile operating fields
- Gowned and gloved staff to help the team prepare for surgeries
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing
- Sanitized, restocked, and organized exam rooms and medical equipment
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
CERTIFIED SURGICAL TECHNOLOGIST/ SURGICAL ASSISTANT
American Institute of Plastic Surgery
05.2014 - 10.2015
- Gathered and set up equipment, tools and supplies and arranged instruments according to surgeons' preferences or instruction
- Protected patients from infection by setting up and managing sterile operating fields
- Gowned and gloved staff to help the team prepare for surgeries
- Clamped, ligated, or cauterized blood vessels to control bleeding during surgical entry using hemostatic clamps, suture ligatures or electrocautery equipment
- Applied sutures, staples, or other materials to close skin, facial or subcutaneous wound layers
- Conducted day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Maintained energy and enthusiasm in a demanding environment.
SURGICAL ASSISTANT
Dr. John Adnot
02.2012 - 04.2014
- Protected patients from infection by setting up and managing sterile operating fields
- Arranged supplies and instrumentation to meet the needs of individual surgeons and enhance team efficiency
- Gowned and gloved staff to help the team prepare for surgeries
- Clamped, ligated, or cauterized blood vessels to control bleeding during surgical entry using hemostatic clamps, suture ligatures or electrocautery equipment
- Performed clerical duties, such as data entry, answering phones and filing
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion
- Taught patients about medications, procedures, and care plan instructions.
CERTIFIED SURGICAL TECHNOLOGIST/ASSISTANT
Advanced Cosmetic Surgery Center
11.2005 - 03.2009
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Setup operating and surgery rooms for patients, including preparing equipment and supplies for upcoming procedures
- Maintained high infection control standards
- Created and maintained unobstructed operative fields using a diverse range of tools, including retractors, sponges and suctioning and irrigation equipment
- Kept accurate counts of needle, instrument, and sponge inventories
- Used sutures, staples, clips, and other tools to close wounds
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills
- Arranged surgery schedule with surgical centers, confirming times with patients and preparing admission and consent forms
- Ambulated, turned, and positioned patients.
OB TECHNICIAN
Wise Regional Health Systems
05.2003 - 11.2004
- Obtained client medical history, including medication information, symptoms, and allergies
- Prepared lab specimens for diagnostic evaluation
- Provided scrubbing surgical assistance and support to surgeons during gynecological surgery procedures
- Created and maintained unobstructed operative fields using a diverse range of tools, including retractors, sponges and suctioning and irrigation equipment
- Worked flexible hours, night, weekend, and holiday shifts
- Demonstrated respect, friendliness, and willingness to help wherever needed.
ADMINISTRATIVE ASSISTANT
Sam's Contracting
06.1995 - 02.2000
- Performed routine clerical tasks by scanning, filing, and copying documents
- Managed incoming and outgoing mail
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Prepared project documents, reports, and brochures
- Collaborated with supervisors and management to maintain status reports and update information for client projects
- Reported expenses in compliance with organizational policies
- Calculated hours and submitted payroll to achieve timely distribution of funds for a 10-person team.
Education
Certified Surgical Technologist - Surgical Technology
High Tech Institute
Irving, TX05.2002
High School Diploma -
St Augustine Catholic High School
Fort Worth, TX05.1995
Skills
- Meticulous
- Medical Records Management
- Patient Care Coordination
- Fluent in English & Spanish
- Wound care specialist
- Responsible
- Critical Thinking
- Organization and Time management
- Appointment Scheduling
- Social Media Marketing
- Friendly, Positive Attitude
- Customer Service
Timeline
CERTIFIED LASH TECHNICIAN
Self Employed
04.2024 - Current
CERTIFIED NEUROTOXIN INJECTOR
Self Employed
10.2022 - Current
CERTIFIED COOLSCULPTING PROVIDER
Skin MD, PA
07.2021 - 05.2023
MEDICAL ASSISTANT/ MOHS SURGICAL ASSISTANT/ SURGERY COORDINATOR/ ADMIN
Skin MD, PA
04.2021 - 05.2023
FRONT OFFICE ASSISTANT/ SURGICAL ASSISTANT
Northeast Tarrant Dermatology
09.2020 - 01.2021
FRONT OFFICE MANAGER
Western Center Eyecare
05.2018 - 02.2020
SURGICAL ASSISTANT
Advanced Surgical Arts
10.2015 - 03.2019
CERTIFIED SURGICAL TECHNOLOGIST/ SURGICAL ASSISTANT
American Institute of Plastic Surgery
05.2014 - 10.2015
SURGICAL ASSISTANT
Dr. John Adnot
02.2012 - 04.2014
CERTIFIED SURGICAL TECHNOLOGIST/ASSISTANT
Advanced Cosmetic Surgery Center
11.2005 - 03.2009
OB TECHNICIAN
Wise Regional Health Systems
05.2003 - 11.2004
ADMINISTRATIVE ASSISTANT
Sam's Contracting
06.1995 - 02.2000
Certified Surgical Technologist - Surgical Technology
High Tech Institute
High School Diploma -
St Augustine Catholic High School
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