Paula Dickey
Edmond,OK
Summary
Dedicated Records Specialist with priority-driven attitude and 10 years of experience in customer service. Knowledgeable about employee training and supervision. Detail-oriented worker known for excellent accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Vital Records Specialist
Oklahoma State Department Of Health
11.2022 - Current
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Maintained and updated records through dedicated digital database.
- Verified student eligibility and updated student records and collected and organized data.
- Scanned paper records to transfer to digital filing systems.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed established policies and procedures to maintain compliance with regulations.
Customer Service Representative
Farmers Insurance Claims Department
08.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Head Teller
Cattlemens Bank
10.2017 - 06.2021
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Received car loan, home loan, and other payments and posted to accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Mentored and trained new tellers on bank procedures and customer service standards.
Education
No Degree -
Cameron University
Lawton, OKSkills
- Privacy Policy Expertise
- Procedure Implementation
- Filing Systems Expertise
- Records Handling
- Claims Process Explanation
- Service Accounts
- Regulatory Compliance
- Generating Claims
- Transaction Verification Proficiency
- Staff Training
- Resource Estimation
- Honest and Trustworthy
- Vault Balancing
- Supervising Tellers
Timeline
Vital Records Specialist
Oklahoma State Department Of Health
11.2022 - Current
Customer Service Representative
Farmers Insurance Claims Department
08.2021 - 11.2022
Head Teller
Cattlemens Bank
10.2017 - 06.2021
No Degree -
Cameron University
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