Paula Dillon

• A highly motivated and detailed manager with a strong background in lease management, financial management and resident relations paired with excellent communication skills and conflict resolution expertise.
• Skilled in administrative support and data management, utilizing property management software to ensure accurate and efficient operations.
• Adept at negotiating lease terms and providing exceptional customer service to residents.
• Committed to delivering results in a fast-paced and dynamic customer service environment.

Seasoned professional bringing proven skills in negotiating, preparing and finalizing lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Assisted and supervised the preparation and execution of lease agreements for residential properties, ensuring compliance with company policies and relevant regulations., Effectively managed properties up to 650 apartments, promptly addressing their queries, concerns and maintenance requests., Organized and maintained physical and digital lease documentation, ensuring accessibility and accuracy., Achieved a 99% retention percentage through excellent communication and customer service., Handled incoming calls and emails, promptly responding to inquiries and redirecting communications as needed., Organized and maintained physical and digital lease documentation, ensuring accessibility and accuracy., Streamlined administrative processes, reducing filing errors and enhancing overall office efficiency., Maintained the leasing database, accurately recording resident information, lease agreements and rent payment., Prepared weekly, monthly and yearly leasing, budgetary and other financial reports for senior management, providing critical insight into occupancy rates, lease trends and financial variances.