Paula Dixon
Chicago Heights,Illinois
Summary
With a proven track record at Securitas Security Services USA, I excel in surveillance and superior customer service, significantly enhancing safety and client satisfaction. Expert in conflict de-escalation and patrol operations, my leadership in security teams has driven effective risk management and incident resolution, showcasing a blend of hard and soft skills critical to security excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer
MAPLD
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Site Supervisor
Securitas Security Services USA
03.2022 - 06.2024
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Wrote and submitted daily reports on security team operations.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
Security Officer
Guardian Security Services
07.2020 - 03.2023
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
Weiser Security
03.2019 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Waitress Trainer
Hidden Manna Cafe
11.2015 - 11.2021
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
Waitress Trainer
Cracker Barrell
07.2006 - 10.2015
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
Diploma - Art Major
Bloom High School
Chicago Heights, IL06.1994
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Conflict de-escalation
- Dispatch
- Investigation documentation
- Crime prevention methods
Accomplishments
- Successfully completed two-week security training program.
- Supervised team of 6 staff members.
- Helped company recover $50,000 by identifying and reporting internal theft.
Certification
Employee of the month
Promoted to Site Supervisor
Timeline
Security Officer
MAPLD
04.2024 - Current
Security Site Supervisor
Securitas Security Services USA
03.2022 - 06.2024
Security Officer
Guardian Security Services
07.2020 - 03.2023
Security Officer
Weiser Security
03.2019 - 11.2021
Waitress Trainer
Hidden Manna Cafe
11.2015 - 11.2021
Waitress Trainer
Cracker Barrell
07.2006 - 10.2015
Diploma - Art Major
Bloom High School
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