Paula Douglas

Casino Cage Manager

Casino Queen

10.2002 - Current

Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
Assisted in the recruitment and selection process of new cage employees, ensuring that only highly skilled and trustworthy individuals were added to the team.
Monitored employee performance through regular observation and feedback sessions, identifying areas for improvement and growth opportunities.
Kept up-to-date with industry trends and regulatory changes to ensure ongoing compliance within cage operations.
Streamlined cage operations for increased efficiency by developing and implementing new processes for staff training and performance evaluations.
Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
Managed the casino''s high-volume currency transactions, ensuring accuracy and compliance with gaming regulations.
Provided support during internal and external audits by maintaining accurate records of all financial transactions within the casino cage area.