Paula Dowell
Front Office Lead
Crestline,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Front Office Receptionist
Universal Pain Management
Apple Valley, CA
01.2010 - 08.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Greeted and verified Insurance and co pay information before directing guests to appropriate areas or answering questions.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Conferred with other office locations to coordinate records and obtain billing documentation.
- Maintained timelines and accuracy while preparing schedules for the Doctors and Nurse Practitioners.
Education
High School Diploma -
Slover High School
18829 Orange Street, Bloomington,CA06.1992
Skills
- Multi-Line Telephone Skills
- Data Entry and Database Software
- Staff Meetings
- Call Answering and Routing
- Information Updates
- Administrative Skills
- Clerical Support
- Visitor and Customer Relations
- Customer Inquiries
- Positive Attitude and Energetic
- Preventive Maintenance
- Correspondence and Office Documents
- Operational Efficiency
- Patient Information Collection
- Meeting Support
- High-Volume Environments
- Document Organization
- Medical Office Experience
- Office Workflow Support
- Reviewing Patient Information
- Patient Safety
- Managing Medical Practices
- Office Equipment Proficiency
- Guest Satisfaction
- Office Supply Management
- Automated and Manual Data Entry
- Visitor Screening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Receptionist
Universal Pain Management
01.2010 - 08.2021
High School Diploma -
Slover High School
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