PAULA DRUMMOND

• Managed daily operations
• Oversaw diverse roles for both back and front of the house operations
• Streamlined service operations, enhancing customer satisfaction and team efficiency
• Boosted team productivity by initiating efficient task delegation
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Resolved customer complaints with professionalism, restoring trust and loyalty.
• Motivated, trained, and disciplined employees to maximize performance.
• Managed team schedule with eye for coverage needs and individual strengths.
• Handled cash accurately and prepared deposits.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

• Streamlined takeaway operations, enhancing overall service flow
• Implemented effective communication strategies between kitchen and floor staff
• Boosted dining efficiency by optimizing team workflows and customer interactions
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.

Server

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Served food and beverages promptly with focused attention to customer needs.