Paula Duran
Houston,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate
GNC
Houston, TX
06.2023 - 12.2023
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Demonstrated product features and benefits for customers' needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
To Go Specialist
Chili's Bar and Grill
Houston, TX
08.2021 - 10.2022
- Packaged and bagged cooked food and prepared items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Refilled condiments, napkins and server workstations.
- Greeted customers in a friendly manner and took orders for to-go items.
Smoothie Barista
Smoothie King
Houston, TX
11.2020 - 05.2021
- Chopped fruit, washed greens and prepared seeds, nut milk and superfood boosters for easy access and minimal customer wait times.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained knowledge of current smoothie specials and promotions.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05-2022
Skills
- Product Sales
- Superb Time Management
- Excellent Communication Skills
- Merchandise Display
- Reading Comprehension Skills
- Retail Store Operations
- Store Opening and Closing
- Positive and Professional
- Cash Handling Accuracy
- Customer Service
Affiliations
On my free time i enjoy outdoor bike rides, learning about new subjects, cooking, and weight lifting.
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
GNC
06.2023 - 12.2023
To Go Specialist
Chili's Bar and Grill
08.2021 - 10.2022
Smoothie Barista
Smoothie King
11.2020 - 05.2021
High School Diploma -
Cypress Falls High School
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