Paula Eckenrod
Houston,TX
Summary
Retail professional with extensive experience at Goodwill Industries of Houston, specializing in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and implement effective inventory management strategies. Expertise in visual merchandising and building strong customer relationships to ensure positive shopping experiences.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate Cashier
Goodwill Industries Of Houston
Houston, TX
03.2025 - 07.2025
- Ensured quality service delivery to customers, donors, and employees with precision.
- Resolved customer complaints professionally, maintaining satisfaction and adherence to policies.
- Provided accurate information on merchandise location, price, and usage.
- Processed payments and donations efficiently using credit cards, cash, and checks.
- Maintained checkout area cleanliness, including counters, registers, and floors.
- Wrapped merchandise post-donation processing following established protocols.
Paralegal Assistant
Phan and Phan Law Office
Houston, Texas
03.2024 - 02.2025
- Facilitated client communications to schedule meetings and collect essential information.
- Reviewed legal documents for accuracy and completeness, ensuring compliance with standards.
- Organized case files by maintaining filing systems and digitizing records.
- Collaborated with attorneys on drafting motions and preparing trial exhibits.
- Screened incoming calls from potential clients seeking legal advice.
- Summarized depositions, contracts, and various legal materials to support case preparation.
Store Manager
Crazy Hot Deals
Houston, Texas
02.2022 - 03.2024
- Executed daily store operations, including opening, closing, and cash handling procedures.
- Trained and supervised team members on sales techniques and product knowledge.
- Developed promotional displays to increase product visibility and engage customers.
- Implemented loss prevention strategies that significantly reduced theft and shrinkage.
- Coordinated merchandise delivery and ensured timely inventory replenishment with suppliers.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Ensured compliance with safety regulations and company policies during all operations.
Medical and Business Interpreter
CyraCom Language Solutions
Houston, TX
03.2013 - 04.2015
- Facilitated communication between patients and medical professionals during appointments.
- Ensured confidentiality and compliance with HIPAA regulations during interactions.
- Collaborated with team members to improve interpretation processes and client satisfaction.
- Maintained detailed records of interpretation sessions for quality assurance purposes.
- Performed consecutive interpretation during court hearings and legal proceedings.
- Attended training sessions on new technologies used in the field of interpreting.
- Utilized specialized software applications to facilitate the translation process in a timely manner.
- Trained other translators or interpreters in specialized field terminologies.
Education
High School Diploma -
Nuestra Senora Del Rosario De Pompeya
Mendoza, ArgentinaSkills
- Customer service and support
- Point of sale operations
- Cash handling expertise
- Inventory management
- Visual merchandising strategies
- Relationship management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Retail Sales Associate Cashier
Goodwill Industries Of Houston
03.2025 - 07.2025
Paralegal Assistant
Phan and Phan Law Office
03.2024 - 02.2025
Store Manager
Crazy Hot Deals
02.2022 - 03.2024
Medical and Business Interpreter
CyraCom Language Solutions
03.2013 - 04.2015
High School Diploma -
Nuestra Senora Del Rosario De Pompeya
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