Paula Fehringer

Thornton,CO

Summary

Esthetics professional prepared with valuable experience in skincare and customer service. Proven ability to tailor treatments to individual needs and enhance client satisfaction. Known for strong team collaboration and achieving excellent results with flexibility and reliability. Skilled in various skincare techniques and maintaining professional demeanor.

Overview

years of professional experience

Work History

Business Account Executive

Visionary Broadband

Denver, CO

07.2026 - Current

Assisted in identifying customer needs and recommending suitable broadband solutions.
Supported account management by maintaining accurate customer records and documentation.
Collaborated with team members to streamline communication processes for client inquiries.
Engaged in training sessions to enhance product knowledge and sales techniques.
Executed cold calling initiatives to promote fiber solutions to prospective customers.

Manager, Customer Success

Lumen Technologies

Denver, CO

05.2009 - 02.2026

Developed and implemented customer success programs that improved onboarding processes and user engagement.
Led strategic initiatives to enhance customer satisfaction and retention rates across multiple service lines.
Established key performance indicators to monitor customer health and drive proactive support measures.
Collaborated with cross-functional teams to address customer needs, ensuring alignment with organizational goals.
Cultivated relationships with high-value clients, providing tailored solutions to meet unique business challenges.
Leveraged CRM tools to manage all aspects of the customer journey, increasing visibility into each account's status and progress towards goals.

Education

Bachelor of Arts - Journalism And Mass Communications

University of Northern Colorado

Greeley, CO

12-1989

Licensed Esthetician - Esthetics

IM Beauty

Thornton, CO

09-2026

Skills

Strong communication skills
Appointment scheduling
Skin rejuvenation including, anti aging, skin analysis, sensitive skincare

Eyebrow Lamination
Lash lifts and tint

Certification

Chemical Peel Certification, November 2026
Colorado State Licensed Esthetician, Fall 2026

Accomplishments

Achieved Brow lamination an tint and Lash lifts in practical application while attending IM Beauty, April - September 2026.
Completed sign-offs while attending Esthetics school im the following categories, waxing, facials, facial massage, eyelash extension, and brow and lash services, April - September 2026.

Timeline