Paula Fehringer
Thornton,CO
Summary
Esthetics professional prepared with valuable experience in skincare and customer service. Proven ability to tailor treatments to individual needs and enhance client satisfaction. Known for strong team collaboration and achieving excellent results with flexibility and reliability. Skilled in various skincare techniques and maintaining professional demeanor.
Overview
17
17
years of professional experience
Work History
Business Account Executive
Visionary Broadband
Denver, CO
07.2026 - Current
- Assisted in identifying customer needs and recommending suitable broadband solutions.
- Supported account management by maintaining accurate customer records and documentation.
- Collaborated with team members to streamline communication processes for client inquiries.
- Engaged in training sessions to enhance product knowledge and sales techniques.
- Executed cold calling initiatives to promote fiber solutions to prospective customers.
Manager, Customer Success
Lumen Technologies
Denver, CO
05.2009 - 02.2026
- Developed and implemented customer success programs that improved onboarding processes and user engagement.
- Led strategic initiatives to enhance customer satisfaction and retention rates across multiple service lines.
- Established key performance indicators to monitor customer health and drive proactive support measures.
- Collaborated with cross-functional teams to address customer needs, ensuring alignment with organizational goals.
- Cultivated relationships with high-value clients, providing tailored solutions to meet unique business challenges.
- Leveraged CRM tools to manage all aspects of the customer journey, increasing visibility into each account's status and progress towards goals.
Education
Licensed Esthetician - Esthetics
IM Beauty
Thornton, CO09-2026
Bachelor of Arts - Journalism And Mass Communications
University of Northern Colorado
Greeley, CO12-1989
Skills
- Strong communication skills
- Appointment scheduling
- Microdermabrasion expertise
- Anti-aging treatments
- Customized facial protocols
- Product recommendations
- Expert skin analysis
- Sensitive skin care
- Eyebrow and lash tinting
- Skin resurfacing techniques
- State licensing compliance
- Skin rejuvenation
Timeline
Business Account Executive
Visionary Broadband
07.2026 - Current
Manager, Customer Success
Lumen Technologies
05.2009 - 02.2026
Licensed Esthetician - Esthetics
IM Beauty
Bachelor of Arts - Journalism And Mass Communications
University of Northern Colorado