Paula Fielden
Fort Lauderdale,FL
Summary
Highly-motivated and ambitious Service Team Manager with 39 yrs of experience and a history of exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the overall efficiency within the workplace. Strong work ethic, adaptability, and exceptional interpersonal skills even through company mergers and acquisitions.
Overview
39
39
years of professional experience
Work History
Service Team Manager
Johnson Controls
Miramar, FL
03.2008 - Current
- Conducts weekly team meetings to discuss customer feedback, process improvements, and operational objectives. As well as monthly op review meetings to discuss revenue numbers and expenses.
- Prioritized and delegated daily work tasks to meet anticipated job goals such as payroll, on call scheduling, truck inventory, and job site inspections for over 20 technicians for Miami Dade, Broward, Monroe and Palm beach county.
- Planned and implemented monthly safety meetings promoting the use of job site PPE, fall protection, lift equipment and ladder inspections to decrease workplace incidents
- Guided and supported Underwriter Laboratory auditors with year-end audits which included gathering documentation, visiting job sites during audits and completed compliance remediation within a 30 day timeline.
- Conduct one on one quarterly meetings with each technician to review daily metrics which include job site productivity, same day ticket resolution to make sure jobs are completed on time and within a timely manner to meet company targets.
- Preformed billing audit services daily to close out completed work orders to ensure proper billing, and prevent company backlog to generate revenue.
Business Operations Support Team Manager
ADT Security
Miramar, FL
04.2006 - 03.2008
- Oversaw admin team for both Miami Dade and Broward county offices for all instillation and Costumer service jobs in residential, commerical and government buildings.
- Handled inventory orders daily for installation and service technician trucks to help streamline efficiency on job sites.
- Prepared permit applications in order to obtain said permits for South Florida job sites if required by the municipality.
- Conducted monthly and quarterly warehouse Inventory Audits to insure accuracy and proper inventory funds.
- Planned and executed weekly, monthly and quarterly staff meetings to address staffing concerns with an open dialogue process to improve efficacy and production.
Manager Group Admin
ADT Security
Miramar, FL
08.2004 - 04.2006
- Monitored staff performance and addressed any concerns or issues for Punta Gorda, Ft Myers, Palm beach, Miami Dade, and Broward county offices.
- Implemented and trained offices in Florida and Georgia on Sarbanes- Oxley policies and procedures.
- Conducted regular monthly PNL meetings to manage expense accounts and uncover any fraud within the company.
Administrative Manager
ADT Security
Miramar, FL
08.2001 - 08.2004
- Managed payroll processing activities which including timekeeping, and data entry for Dispatch coordinators, Service and Install Departments in Miami Dade, Broward and Monroe county.
- Oversaw complex office support, and building maintenance needs.
- Conducts weekly team meetings to discuss customer feedback, and Implemented improvements based on said feedback to optimize customer experience.
Administrative Coordinator
Security Link
Miramar, FL
03.1985 - 08.2001
- Performed basic accounting, payroll and bookkeeping services to manage business operations for Install and Service departments.
- Investigated and resolved all billing issues with regards to incomplete or incorrect submitted Job site tickets. Billed and Processed all completed job tickets to customer for payment.
- Provided administrative support to various departments within the organization including but not limited to dispatch coordinators, installation and service departments.
Education
High School Diploma -
Wheeling Central High School
Wheeling, WVWheeling Community College
Wheeling, WVSkills
- Microsoft Office and Data Entry
- Team Leadership
- Time Management and Organization
- Proficient in Oracle, Baseware, Buysmart softwares
- Excellent Communication
- Unmatched Work Ethic
Timeline
Service Team Manager
Johnson Controls
03.2008 - Current
Business Operations Support Team Manager
ADT Security
04.2006 - 03.2008
Manager Group Admin
ADT Security
08.2004 - 04.2006
Administrative Manager
ADT Security
08.2001 - 08.2004
Administrative Coordinator
Security Link
03.1985 - 08.2001
High School Diploma -
Wheeling Central High School
Wheeling Community College
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