PAULA FOREMAN
Princess Anne,MD
Summary
History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals.
Overview
41
41
years of professional experience
Work History
Office Administrator
Marshall's Insurance and Financial Services
04.2016 - 02.2024
- Produce accurate policy documentation and organize resources to smoothly execute changes
- Support agents and policyholders with effective correspondence management, document coordination and customer relations
- Report on daily office activities to help agents stay on top of dynamic conditions and make proactive decisions
- Quote and write policies for new business
- Keep accounts and records current by actively pursuing error resolutions and independently correcting issues
- Play key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy
- Work with upper management to complete complex projects
- Assist in training temporary and permanent employees
- General office duties
- Receive payments for premiums and record daily remittance
- Interact with customers professionally by phone, email and in person.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Housekeeper
Comfort Inn - Ocean City, MD
08.2009 - 03.2016
- A housekeeper cleans all rooms to which she is assigned
- A housekeeper cleans all rooms to which she is charged or assigned
- Dust, sweeps, mops, vacuums and scrubs
- Maintains all cleaning supplies and equipment
- Makes beds, does laundry
- Washes windows
- Maintains compliance with the regulations of the Occupational Safety & Health Administration (OSHA).
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeping
MAYTECH - Salisbury, MD
04.2009 - 08.2009
- Clean and service assigned areas and maintain sufficient stock and supplies for proper performance of these duties
- Sweep, mop, buff and spray buff floors and vacuum rugs and carpets in assigned area as needed
- Clean restrooms, offices, and replenish supplies.
- Sustained clean and organized work environment through diligent housekeeping practices.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
Poultry Factory Worker. Laborer
Evisceration Mountaire - Selbyville, DE
12.2008 - 02.2009
- Carefully packaged finished products and prepared for shipment.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Performed quality checks on finished products to identify and address discrepancies.
- Maintained clean and safe workspace by adhering to safety protocols and regularly organizing factory floor.
Food Service
Perdue Farms - Salisbury, MD
02.2008 - 10.2008
- Poultry food worker bagging and packaging poultry for distribution
- Conducted regular safety inspections of kitchen equipment and workspaces to minimize risks associated with food service operations.
- Increased overall efficiency by cross-training in various roles within food service operation, enabling seamless coverage during peak times.
Housekeeper
Quality Inn - Ocean City, MD
03.2006 - 05.2008
- Responsible for cleanliness of all inn rooms as written on daily list including, but not limited to: turning over rooms, freshening rooms, and laundry
- Responsible for completing special cleaning tasks, daily lists, and weekly lists.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Caregiver
JOHN PITTS - Fruitland, MD
11.1998 - 07.2003
- Responsible for providing companionship, care, and support to the elderly
- Responsibilities typically include preparing and presenting meals, providing physical and hygiene support (the extent of this support depends on the requirements of the position), as well as pleasant companionship.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Unit Supply Specialist
United States Army - GERMANY
10.1982 - 10.1988
- Supervise and maintain all Army supplies and equipment
- You will operate an automated supply system and perform functions in property accountability, supply chain management, and procurement
- You’ll also safely secure and control weapons and ammunition in security areas.
Education
Associate of Arts - Health Administration
University of Phoenix
Online08.2013
Bachelor of Science - Health Administration & Medical Records
University of Phoenix
Online08.2015
MBA - Business Administration
University of Phoenix
Online08.2017
Skills
- Office Management
- Administrative Support
- Telephone reception
- Office Administration
- Inbound phone call handling
- Customer Engagement
- Project Management
- Scheduling appointments
- Business Administration
- Customer Relationship Management (CRM)
- Report Preparation
- Mail Routing
- Calendar Management
- Strategic Planning
- Document Management
- Performance Improvement
- [Software] expertise
- Ethics-focused
- Database entry
- Word Processing
- Customer Service
- Computer Skills
- Multitasking
- Decision-Making
- Administration and Reporting
- Time management abilities
- Problem-solving abilities
- Positive Attitude
- Excellent Communication
- Attention to Detail
- Active Listening
- MS Office
- Customer Relationship Management
- Relationship Building
Timeline
Office Administrator
Marshall's Insurance and Financial Services
04.2016 - 02.2024
Housekeeper
Comfort Inn - Ocean City, MD
08.2009 - 03.2016
Housekeeping
MAYTECH - Salisbury, MD
04.2009 - 08.2009
Poultry Factory Worker. Laborer
Evisceration Mountaire - Selbyville, DE
12.2008 - 02.2009
Food Service
Perdue Farms - Salisbury, MD
02.2008 - 10.2008
Housekeeper
Quality Inn - Ocean City, MD
03.2006 - 05.2008
Caregiver
JOHN PITTS - Fruitland, MD
11.1998 - 07.2003
Unit Supply Specialist
United States Army - GERMANY
10.1982 - 10.1988
Associate of Arts - Health Administration
University of Phoenix
Bachelor of Science - Health Administration & Medical Records
University of Phoenix
MBA - Business Administration
University of Phoenix
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