20+ Years of Professional Experience
Paula Fraver RDH
Corolla,NC
Summary
Compassionate professional, with years of experience in guiding and supporting clients through challenging experiences. Practiced at managing diverse personalities and simplifying complex concepts. Personable and dedicated Customer Service Representative with extensive experience in Dental industry. Proven skills in conflict management and de-escalation in high anxiety situations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
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1
Work History
Dental Hygienist
Driftwood Family Dentistry
Kill Devil Hills, NC
06.2020 - Current
- Collaborated with other healthcare professionals regarding patient care planning.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
- Accurately collected and recorded patient medical and dental histories.
- Studied new and advanced dental hygiene methods and technology by completing continuing education coursework.
- Managed dental records and entered information using Dentrix, Softdent and Open Dental to keep important patient information on file.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Reviewed insurance policies to determine coverage and eligibility for claims processing.
- Analyzed medical records, laboratory reports, and other documents related to claims processing.
- Submitted claims forms with all necessary documents to insurance companies for payment authorization.
- Verified accuracy of information on claim forms before submission.
- Assisted in resolving customer inquiries and complaints regarding insurance claims processing.
- Collected additional documentation as required by the insurer prior to processing a claim.
- Corresponded with providers regarding reimbursement issues or other questions about a claim's status.
- Compiled statistical reports related to the number and types of processed claims per month.
- Determined liability, compensability and benefits due on each claim.
- Advised customers on available options when their initial request was not approved by an insurer.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Coordinated investigations of claims to confirm compensability and coverage.
Registered Dental Hygienist
Lifetime Dental of Camp Hill
Camp Hill, PA
- Assessed patient needs for further dental treatment and referred them to appropriate dentists or specialists.
- Answered questions from patients concerning their dental needs or concerns.
- Collaborated with dentists in developing individualized treatment plans for each patient's needs.
- Scheduled appointments for follow-up visits with dentists or hygienists as needed.
- Performed administrative tasks such as filing documents or updating patient records.
Dental Hygienist
Klein Dental Associates
Dillsburg, PA
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Generated reports related to patient visits and other data points as needed.
- Attended meetings regularly with other team members to discuss cases and new developments in dental care technology.
- Built relationships with external vendors related to dental care products and services.
- Communicated with patients with compassion while keeping medical information private.
Education
Associate of Applied Science - Dental Hygiene
Williamsport Area Community College
Williamsport, PA05.1988
Black Belt - Isshinryu Karate
Georg Iberl Isshinryu Karate School
Dillsburg, PASkills
- Patient Education and Counseling
- Case Management
- Treatment Planning
- Insurance Claims
- Microsoft Office Suite
- Data Verification
- Claims Processing
- Team Collaboration
- Critical Thinking
- Case Presentation
- Complex Problem Solving
- File and Record Management
- Decision-Making
- Active Listening
- Claims Evaluation
- Report and Records Review
- Verbal and Written Communication
- Sourcing and Compiling Information
- Computer Skills
- Dental Industry Knowledge
- Post-Sales Support
- CPR Certified
- CRM Software
- Product and Service Sales
- Cost Estimation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dental Hygienist
Driftwood Family Dentistry
06.2020 - Current
Registered Dental Hygienist
Lifetime Dental of Camp Hill
Dental Hygienist
Klein Dental Associates
Associate of Applied Science - Dental Hygiene
Williamsport Area Community College
Black Belt - Isshinryu Karate
Georg Iberl Isshinryu Karate School
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