Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
BusinessAnalyst

Paula Freire

Oldsmar,Florida

Summary

Dynamic Beauty Advisor with extensive retail experience at Ulta, excelling in customer service and sales proficiency. Proven ability to enhance client relationships and drive revenue through effective upselling strategies. Recognized for maintaining organized displays and fostering brand loyalty, while adeptly managing cash handling and team collaboration in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Beauty Advisor

Ulta
09.2023 - Current
  • Advised customers on skincare and makeup products, enhancing their shopping experience.
  • Managed outstanding and effective cash register operations.
  • Ensured the store met the overall sales goal.
  • Collaborated with team members to achieve sales targets and maintain store standards.
  • Processed payments and entered sales in the register for prompt customer service.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Executed product demonstrations, showcasing features and benefits to drive sales.
  • Used in-store system to locate inventory and place special orders for customers.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed inventory levels, ensuring stock availability for high-demand items.
  • Addressed customer inquiries promptly, resolving issues to enhance satisfaction and retention.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed comprehensive knowledge of various beauty brands' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Assisted in store merchandising, creating visually appealing displays that attracted customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Crew Member

AMC Theatres
06.2022 - 12.2022
  • Provided exceptional customer service while ensuring accurate order fulfillment.
  • Operated kitchen equipment and maintained cleanliness to meet safety standards.
  • Collaborated with team members to enhance workflow efficiency during peak hours.
  • Cleaned and maintained all areas of movie theaters and concessions to promote a clean image.
  • Assisted in training new crew members on operational procedures and best practices.
  • Adapted quickly to changing priorities and maintained composure in a fast-paced environment.
  • Resolved customer inquiries and complaints effectively, enhancing overall guest satisfaction.
  • Worked well with teammates and accepted coaching from the management team.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.

Crew Member

McDonald's
06.2021 - 08.2021
  • Worked front counter, drive-thru, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Travel Sales Associate

La Casita Home Decor
02.2021 - 05.2021
  • Assisted in operating a mobile vintage retail business, traveling across the U.S. to sell at flea markets, trade shows, and antique fairs.
  • Set up and maintained attractive, organized displays to showcase vintage furniture, clothing, accessories, and collectibles.
  • Supported logistical operations, including packing merchandise, loading/unloading vehicles, and managing travel schedules.
  • Handled cash, card transactions, and inventory tracking during travel-based events.
  • Engaged directly with diverse customers, answering questions, negotiating sales, and ensuring a positive shopping experience.
  • Maintained knowledge of store inventory, ensuring accurate stock levels and availability.
  • Executed daily visual merchandising tasks, promoting featured products effectively.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Trained new staff on operational procedures and customer service standards to enhance team productivity.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Associate of Arts - Psychology

St. Petersburg College
Clearwater, FL
05-2026

High School Diploma -

East Lake High School
Tarpon Springs, FL
05-2024

Skills

  • Customer service

  • Organization and multitasking

  • Cash handling

  • Team collaboration

  • Flexibility and adaptability

  • Upselling strategies

  • Retail experience

  • Client relationship building

  • Customer consultation

  • Brand awareness

  • Sales proficiency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Music, I have been trained in singing for over a decade
  • Exploring various forms of art, such as painting, jewelry making, and fashion design, to nurture creativity and personal growth
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have a passion for human rights and legislation
  • Enjoy participating in weight lifting and pilates for overall physical and mental well-being

Timeline

Beauty Advisor

Ulta
09.2023 - Current

Crew Member

AMC Theatres
06.2022 - 12.2022

Crew Member

McDonald's
06.2021 - 08.2021

Travel Sales Associate

La Casita Home Decor
02.2021 - 05.2021

Associate of Arts - Psychology

St. Petersburg College

High School Diploma -

East Lake High School

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Paula Freire