Paula Fricker
Hammond,LA
Summary
Goal-oriented Pharmacist Manager providing over 41 years of experience of various pharmacy services in a retail pharmacy setting. Areas of expertise include pharmacy management and customer service. A professional, hardworking and reliable individual with a track record of providing excellent customer service in a high-volume facility.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacist Manager/Pharmacist
St.Tammany Hospital
Covington, LA
09.2023 - Current
- Managed daily operations of pharmacy, including staffing and scheduling.
- Resolved customer complaints in a timely and professional manner.
- Monitored inventory levels, ordered medications, and maintained records of all drugs dispensed.
- Coordinated with physicians and insurance companies to obtain prior authorizations for medications.
- Reviewed patient profiles to identify drug interactions or potential problems regarding allergies, contraindications, or duplication of therapy.
- Provided counseling services to patients about their medication usage, side effects, storage requirements.
- Evaluated clinical data from laboratory results and patient histories to determine appropriate dosage requirements for medications.
- Participated in continuing education programs to stay current on industry developments.
- Implemented systems to monitor medication use trends within the facility.
- Assisted in developing strategies for improving operational efficiency.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Performed audits of medical records to ensure accuracy in documentation.
- Analyzed financial reports related to pharmaceuticals purchased by the organization.
- Collaborated with other departments within the healthcare system on various projects.
- Ensured that all pharmacy personnel are properly licensed and certified.
- Provided guidance and support to pharmacists during high-volume periods.
- Created promotional materials designed to increase awareness of prescription drug options among consumers.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Developed system of inventory recordkeeping and control to detect shortages or discrepancies in controlled substances.
- Labeled all products appropriately, including cautionary and auxiliary information.
- Counseled patients on proper use of medication and potential side effects.
- Achieved optimum staff performance through proactive management and monitoring of daily activities.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Maintained records of patient profiles, including drug allergies, medications and medical histories.
- Organized inventory control systems to maintain adequate stock levels for all products carried by the pharmacy.
- Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements.
- Managed the daily operations of a retail or hospital pharmacy.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
Pharmacist
braswell drugs
Covington, LA
11.1998 - 08.2023
- Monitored medication inventory levels and kept detailed documentation in company software.
- Filled and dispensed 300-400 prescriptions each day.
- Developed system of inventory recordkeeping and control to detect shortages or discrepancies in controlled substances.
- Counseled patients on proper use of medication and potential side effects.
- Labeled all products appropriately, including cautionary and auxiliary information.
- Managed medical supply inventory, complying with applicable laws and regulations.
- Managed daily operations of pharmacy, including staffing and scheduling.
- Developed policies and procedures to ensure compliance with regulatory standards.
- Resolved customer complaints in a timely and professional manner.
- Monitored inventory levels, ordered medications, and maintained records of all drugs dispensed.
- Trained new employees on proper techniques for compounding prescriptions.
- Coordinated with physicians and insurance companies to obtain prior authorizations for medications.
- Reviewed patient profiles to identify drug interactions or potential problems regarding allergies, contraindications, or duplication of therapy.
- Provided counseling services to patients about their medication usage, side effects, storage requirements.
- Participated in continuing education programs to stay current on industry developments.
- Implemented systems to monitor medication use trends within the facility.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Performed audits of medical records to ensure accuracy in documentation.
- Ensured that all pharmacy personnel are properly licensed and certified.
- Provided guidance and support to pharmacists during high-volume periods.
- Oversaw and verified work of 9 pharmacy staff to maintain optimum quality controls.
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Checked medication orders against appropriate standards of care and recommended therapy changes to treating physicians and facility staff.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Developed medical programs that promoted community health and research.
Education
Bachelor of Science - Pharmacy
Northeast Louisiana University
Monroe, LA11.1982
Skills
- Prescription Refilling
- Retail Pharmacy Operations
- Pharmacy Marketing and Promotions
- Patient Care and Education
- Insurance Billing
- Insurance Verification
- Patient Counseling
- Immunization Administration
- Process Implementation
- Information Systems Development
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Employee Training Program
- Policy and Program Development
- Operational Records Maintenance
- Employee Supervision
- Decision-Making
- Employee Work Scheduling
- HIPAA Guidelines
- Staff Supervision
- Records Maintenance
- Immunizations
- Healthcare Delivery
- Medication Management
- Prescription Verification
- Pharmacy operations
- Teamwork and Collaboration
- Excellent Communication
Certification
Immunization Certification
Timeline
Pharmacist Manager/Pharmacist
St.Tammany Hospital
09.2023 - Current
Pharmacist
braswell drugs
11.1998 - 08.2023
Bachelor of Science - Pharmacy
Northeast Louisiana University
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