Hi, I’m
Paula Garcia
Williamsburg VA,VA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.
Overview
37
years of professional experience
1
Certification
Work History
United Parcel Service, UPS
Process Manager
12.1998 - 10.2014
Job overview
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Gathered and analyzed large amounts of data to determine improvement projections.
United Parcel Service, UPS
Customer Service Supervisor
07.1977 - 12.1997
Job overview
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
New Jersey City UniversityJersey City, NJ
2 from Business Administration And Management
Kathrine Gibbs New York, NY
2 Year Program from Business
06.1974
Skills
- System Configuration
- Project Requirements
- Report Generation
- Quality Service
Certification
- CM - Certified Manager Certification
- Six Sigma
Timeline
Process Manager
United Parcel Service, UPS
12.1998 - 10.2014
Customer Service Supervisor
United Parcel Service, UPS
07.1977 - 12.1997
New Jersey City University
2 from Business Administration And Management
Kathrine Gibbs
2 Year Program from Business
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