Paula Garcia
Humble,TX
Summary
As a first-generation student, I am seeking an opportunity to expand my knowledge and experience in the healthcare field. With strong customer service skills and a genuine passion for helping others, I am eager to contribute to patient care in a dynamic healthcare setting. My dedication to learning and my commitment to providing compassionate support make me a valuable candidate for a role where I can grow professionally while positively impacting the lives of patients.
Overview
3
3
years of professional experience
Work History
Birthday Party Host
Kanga's Indoor Play Center
05.2023 - Current
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Demonstrated adaptability when working with diverse clientele across various age groups, interests, cultural backgrounds, or special needs requirements.
- Developed innovative games and activities tailored to each party''s age group, theme, or special requests, resulting in highly engaged guests.
Shift Leader
Kanga's Indoor Play Center
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Monitored equipment schedules, preventing downtime and loss of productivity.
Head Hostess
Barra Cruda
02.2022 - 06.2022
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Education
Associate of Applied Science - Nursing
Lone Star College
Kingwood, TX12.2027
No Degree - Nursing
Houston Community College
Houston, TX09.2024
High School Diploma -
Summer Creek High School
Humble, TX05.2024
Skills
- Vital signs monitoring
- Patient Care
- HIPAA Compliance
- Certified in CPR/AED
- Multitasking
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Professionalism
- Basic Life Support for Health Care Providers (BLS)
- Self Motivation
- Goal Setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Birthday Party Host
Kanga's Indoor Play Center
05.2023 - Current
Shift Leader
Kanga's Indoor Play Center
05.2023 - Current
Head Hostess
Barra Cruda
02.2022 - 06.2022
Associate of Applied Science - Nursing
Lone Star College
No Degree - Nursing
Houston Community College
High School Diploma -
Summer Creek High School
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