Paula Garnette

• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Followed up with customers on unresolved issues.
• Evaluated accuracy and quality of data entered into agency management system.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
• Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Developed and implemented quality assurance processes to check accuracy of claims processing.
• Managed workload and priorities to meet claims processing meet deadlines.
• Identified and reported potential fraud or abuse related to claims to protect system's integrity.
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
• Notified insurance agents and accounting departments of policy cancellations and changes.
• Collected premiums and issued accurate receipts.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Posted payments to accounts and maintained records.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Calculated adjustments, premiums and refunds.
• Modified, updated and processed existing policies.
• Checked documentation for accuracy and validity on updated systems.
• Processed and recorded new policies and claims.
• Coordinated with contracting department to resolve payer issues.
• Determined appropriateness of payers to protect organization and minimize risk.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Generated, posted and attached information to claim files.
• Verified client information by analyzing existing evidence on file.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Maintained confidentiality of patient finances, records, and health statuses.
• Prepared insurance claim forms or related documents and reviewed for completeness.

• Used ticketing systems to manage and process support actions and requests.
• Tested new software and hardware prior to deployment.
• Offered assistance in implementing and developing training programs.
• Managed high levels of call flow and responded to technical support needs.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Helped streamline repair processes and update procedures for support action consistency.
• Developed and implemented preventive maintenance procedures.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Payroll
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Established administrative work procedures to track staff's daily tasks.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• Liaised between clients and vendors and maintained effective lines of communication.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Performed research to collect and record industry data.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Volunteered to help with special projects of varying degrees of complexity.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Assisted coworkers and staff members with special tasks on daily basis.

Millions of commuters across the country depend on a Transit Bus Driver to get them to and from work or other locations on a daily basis. The main responsibility that I as a Transit Bus Driver have, is to deliver passengers safely, while adhering to an established time schedule and route. I had extensive training and have to maintain a Class B driver's license with passenger endorsement is required. I currently started out with the Loop bus for the City of Bettendorf, then eventually moved to the city bus, in which I work days.

• Maintained clean and neat shuttle for passenger comfort.
• Operated with safety and skill to avoid accidents and delays.
• Transported customers to and from [Location].
• Accepted and processed fares.
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Followed company policies and procedures and maintained compliance with standards.
• Followed predetermined routes to consistently meet targets and maintain schedules.
• Provided information about routes, destinations and timelines to inform passengers.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
• Assisted passengers with inquiries and requests during trips.
• Aided passengers with disabilities or special needs.