Paula Gee

• Established in-home bakery business specializing in baked goods and desserts.
• Generated additional income by selling products at workplace and within neighborhood.

Established comprehensive record-keeping systems ensuring precise documentation aligned with regulatory requirements at all times.

• Answered calls from US Veterans regarding federally funded medical plans for healthcare needs.
• Utilized Quantum system to address inquiries and upload veteran information.
• Documented each call in company's database for accurate record-keeping.
• Adapted quickly to new program requirements with minimal training, ensuring prompt support.
• Demonstrated exceptional listening and communication skills in all interactions.
• Managed multiple tasks simultaneously while maintaining high service quality.
• Exhibited flexibility and adaptability to meet diverse veteran needs.
• Fostered strong interpersonal relationships with callers for enhanced service experience.

• Answered inbound calls daily, assisting state employees and retirees with health insurance inquiries.
• Utilized Kronos system for accurate timekeeping and attendance tracking.
• Performed data entry tasks to maintain up-to-date records.
• Facilitated reception duties to enhance front desk operations.
• Faxed documents between health facilities to ensure timely communication.

• Conducted outbound calls to contracted corporations to request documents for new hires qualifying for federal tax credits.
• Managed inbound calls to address inquiries and provide assistance.
• Performed data entry to maintain accurate records.
• Executed document management tasks including faxing, filing, emailing, and scanning.
• Utilized World Wide Web to retrieve essential information efficiently.

• Managed time card processing and data entry for payroll accuracy.
• Handled daily switchboard calls to provide prompt customer service.
• Scheduled appointments for customers regarding printing advertisements.
• Assisted with receptionist duties to ensure smooth office operations.
• Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.